Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Spa Front Desk Agent in Wayzata, Minnesota

Why us?

The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.

Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other.

We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career!

The Perks:

  • Sage Hotel & Restaurant Discounts across the US

  • Medical, Vision, & Dental Insurance

  • Convenient Location

  • Free Shift Meal

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Responsible for the reception area at the spa, including greeting guests in a professional and courteous manner. Responds to telephone and in-person inquiries regarding appointments, club information and guest concerns.

Responsibilities

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.

  • Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.

  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.

  • Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.

  • Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.

  • Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

  • Must be fluent in oral and written English.

  • Must have vision ability to read written communication, including computer screens.

  • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

  • Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.

  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 90% of shift is standing

  • Bending/kneeling - repeated bending and kneeling required while filing

  • Mobility - must be able to reach all areas of hotel to assist clients.

  • Occasional standing.

  • Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation.

ID: 2021-8532

Position Type: Regular Full-Time

Property : Hotel Landing

Outlet: Not Applicable

Category: Spa

Address : 925 Lake St E

City : Wayzata

State : Minnesota

EOE Protected Veterans/Disability

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