Sage Hospitality Resources Director of Housekeeping in Wayzata, Minnesota
The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.
Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other.
We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career!
The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
One to two years of post high school education.
Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
3-5 years of experience in housekeeping operations preferred.
Previous experience in a full service Director of Housekeeping role preferred.
Experience working in a union environment preferred.
Requires thorough knowledge of the Housekeeping field.
Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to compile facts and figures.
Ability to analyze report data, prepare reports and initiate correspondence.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
Bending -30% of shift touring property, checking rooms, etc.
Kneeling -5% of shift checking rooms.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Ability to communicate with guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.
Mobility -continuous movement throughout the hotel.
Continuous standing -30% of shift.
Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.
Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Sage Hotel & Restaurant Discounts across the US
Paid vacation, sick and holiday pay
Medical, Vision, Dental Insurance, 401k
Free Shift Meal
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Position Type: Regular Full-Time
Property : Hotel Landing
Category: Housekeeping & Laundry
Address : 925 Lake St E
City : Wayzata
State : Minnesota
EOE Protected Veterans/Disability