Sage Hospitality Group PM Cocktail Lounge Server in Washington, District Of Columbia
A modern, luxury hotel in the heart of our nation’s history,The Westin Washington, D.C. CityCenter is a dynamic hotel in one of the world’s most iconic destinations: downtown WashingtonD.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorialand Washington Memorial, and closeto all the best restaurants and bars the city center has tooffer.As part of Sage Hospitality Group, we passionately strive to be the best and create excellence ineverything we do. We believe in enriching lives one experience at a time. More than a slogan, weempower our employees to make positive impacts on the communities in which we live andwork. By providing genuine service we build relationships with our guests and value for ourshareholders, and we create unforgettable experiences.We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that itbreaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industryleaders do. That’s why we welcome risk takers and creative spirits alike. No matter your dailyrole, Sage recognizes that your success is about more than the work you do—it’s really aboutwho you are, which is why we invest in your personal and professional growth. Join our team!
Under general supervision, provides prompt and courteous food service to customers.
Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English
Must have ability to perform multiple tasks at one time.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Ability to hear customers, supervisors, and communicate with other staff.
Ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Ability to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Ability to follow verbal and written instruction and be able to communicate both verbally and in writing.\
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
▪Medical, dental, & vision insurance
▪Health savings and flexible spending accounts
▪Basic Life and AD&D insurance
▪Paid time off for vacation, sick time, and holidays
▪Eligible to participate in the Company’s 401(k) program with employer matching▪Employee Assistance Program
▪Great discounts on Hotels, Restaurants, and much more.
▪Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Position Type: Regular Full-Time
Property : Westin Washington DC
Category: Restaurant Operations
Address : 1400 M St NW
City : Washington, DC
State : Washington, DC
EOE Protected Veterans/Disability