Why us?

We believe in enriching lives one experience at a time. More than a slogan, weempower our employees to make positive impacts on the communities in which we live andwork. By providing genuine service we build relationships with our guests and value for ourshareholders, and we create unforgettable experiences.We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that itbreaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industryleaders do. That’s why we welcome risk takers and creative spirits alike. No matter your dailyrole, Sage recognizes that your success is about more than the work you do—it’s really aboutwho you are, which is why we invest in your personal and professional growth. Join our team!

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

• If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.

• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.

• Offer services of ticket agencies, limousine service and tour guide organizations to guests.

• Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Requires knowledge of hotel policies, procedures and services.

• Ability to communicate in English. Second language is desirable.

• Ability to achieve positive guest relations and maximize guest satisfaction.

• Excellent hearing required to communicate in person and on telephone frequently.

• Moderate vision required to set-up food display.

• Understand recreational information.

• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.

• Pushing/pulling small cart.

• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.

• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).

• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

Benefits

▪Medical, dental, & vision insurance

▪Health savings and flexible spending accounts

▪Basic Life and AD&D insurance

▪Paid time off for vacation, sick time, and holidays

▪Eligible to participate in the Company’s 401(k) program with employer matching

▪Employee Assistance Program

▪Tuition Reimbursement

▪Great discounts on Hotels, Restaurants, and much more

▪Eligible to participate in the Employee Referral Bonus Program. Up to $500.00 per referral

ID: 2023-16967

Position Type: Regular Full-Time

Property : Westin Washington DC

Outlet: Hotel

Category: Front Desk & Guest Services

Address : 1400 M St NW

City : Washington

State : Washington, DC

EOE Protected Veterans/Disability