Sage Hospitality Jobs

Job Information

Sage Hospitality Group Host in San Francisco, California

Why us?

Work Where You Belong! Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the city. Indulge your vices in Hotel Zelos’ acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites by Chef Thomas Weibull. Lounge in the expansive dining room or outside on the heated rooftop patio.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

  • Meets arriving customers as they enter restaurant with cordial greeting.

  • Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.

  • Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

  • Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.

  • Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.

  • Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.

  • Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.

  • Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.

  • Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.

  • Checks the proper set-up of tables and seating prior to opening.

  • Immediately reports in writing any maintenance or housekeeping discrepancies to management.

  • Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with customer service exposure.

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

  • Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.

  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

  • Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.

  • Must be able to lift and carry trays and bus tubs weighing up to 10lbs.

  • Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

  • Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Benefits

Medical, Dental, Vision, Life Insurance, Matching 401k, PTO and more!

ID: 2022-15758

Position Type: Regular Full-Time

Property : Hotel Zelos

Outlet: Not Applicable

Category: Restaurant Operations

Min: USD $17.00/Hr.

Max: USD $17.00/Hr.

Tipped Position: Yes

Address : 12 4th St

City : San Francisco

State : California

EOE Protected Veterans/Disability

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