Sage Hospitality Group Area Rooms Manager in San Francisco, California
Sage Hospitality is seeking an Area Rooms Manager to assist Hotel Zeppelin, Hotel Zelos and Hotel Zetta in San Francisco, CA.
Hotel Zeppelin , retreat to a bold, bohemian salute to the rebels, revolutionaries, and rock ‘n rollers who shaped the San Francisco we know and love.
Hotel Zelos , a sleek, stylish hub in the heart of San Francisco’s vibrant shopping, dining, and entertainment district, Hotel Zelos is a fashion-forward oasis where business and pleasure meet, and where inspiration and passion await.
Hotel Zetta , for the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
No matter your daily role, Sage recognizes that your success is about more than the work you do - it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
The Area Rooms Manager works in partnership with the hotel’s Front Office and Housekeeping management teams to provide coverage to these and other departments in the case of vacant positions, vacations, sick calls, leaves of absence, etc. Additionally, the Area Rooms Manager will work in conjunction with the Area Hotel Manager on Rooms-related projects, department operational and software training and more. This position may include nights, weekends and holidays so a flexible schedule is required.
Provides management coverage todepartments in the case of vacant positions, vacations, call offs, leaves of absence, etc. Occasionally provides shift coverage for Guest Service Agents and Night Audit in the case of an urgent need.
Develops and conducts training in all necessary areas of the rooms department (software systems, service standards, etc.) to ensure the team operates at the highest level.
Assists Area Hotel Manager with special project management as assigned (capital expenditure project execution, guest complaint response/resolution, compliance projects, implementation of rooms related programs, etc.)
Provide assistance to other associates and departments to contribute to the best overall performance of the department and hotel.
All other duties as assigned, requested or deemed necessary by management.
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Prior experience assisting, supervising or managing a housekeeping department.
Must have total understanding of all hotel front office and housekeeping procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must have vision ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.
Medical, Dental, Vision, Matching 401k and More!
Position Type: Regular Full-Time
Property : Hotel Zelos
Outlet: Not Applicable
Category: Front Desk & Guest Services
Min: USD $80,000.00/Yr.
Max: USD $85,000.00/Yr.
Tipped Position: No
Address : 12 4th St
City : San Francisco
State : California
EOE Protected Veterans/Disability