Sage Hospitality Resources The Guild Ambassador in San Diego, California
The Guild is seeking a Hotel Ambassador! If you are passionate about hospitality, or someone who is ready to make that leap into this role, apply today! Sage Hospitality Group is looking for top talent and we look forward to hearing from you!
At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Act as an ambassador to all guests ensuring highest levels of guest satisfactions and flow of procedures.
Upon arrival, greets and assists guests by helping unload luggage.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, or as defined at the property.
Assists with front of house operations, including check-in & check-out procedures.
Maintains a written log, recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
If applicable, delivers newspapers nightly to all occupied rooms.
Maintains and acts as security at all times by: carrying radio after maintenance is gone; walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
Motivates and coaches team to ensure all team members are trained and performing at high levels.
Offer suggestions to leadership to improve operations and service offered at the property.
High School diploma or equivalent
At least two years in the hotel industry.
Must have excellent customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Must be able to drive automatic and manual vehicles.
Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.
Position Type: Regular Part-Time
Property : The Guild Hotel
Address : 500 W Broadway
City : San Diego
State : California
EOE Protected Veterans/Disability