Sage Hospitality Jobs

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Sage Hospitality Resources Sales & Marketing Operations Coordinator in San Diego, California

Why us?

The Guild Hotel is seeking a Sales & Marketing Operations Coordinator to join our Sales & Marketing team. Are you passionate about hospitality? Do you love enriching the lives of your guests through sales & creative operational coordination? If you are currentlyan experienced Sales Professional or a Sales & Marketing Coordinator who is ready to make the leap into this role, apply today! Sage Hospitality Group is looking for top talentand we look forward to hearing from you!

AtSage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, group housing, hotel information and guest concerns. Supports operational departments by becoming knowledgeable about front desk and event operations. This is a position that enjoys working in multiple departments and supporting all types of guests.

Responsibilities

  • Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.

  • Type correspondence, reports and necessary forms i.e. contracts, BEO's, as well as prepare proposals or other letters as directed.

  • Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Prcoess group housing.

  • Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.

  • Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

  • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

  • Work with sales personnel to achieve required sales team goals.

  • Have current knowledge of hotel rates, strategies, discounts and promotions. Comfortable with banquet menu pricing, meeting room rental and hotel amenities.

  • Assist with completing any required sales reports and catering reports/forecasting.

  • Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.

  • Assist hotel with implementing hotel specific selling strategies.

  • Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.

  • Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

  • Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

  • Display a neat, clean and business-like appearance at all times.

  • Creates monthly social hour calendar with the Director of Sales.

  • Assists the Sales department with monthly luncheons, client events, etc.

  • Conduct walk-in tours

  • Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.

  • Work with EBC on all group turnover and proper execution of the groups.

  • Support Sales, Marketing and Catering teams.

  • Act as a liaison between Sales & Operations team and ensure coordination of information flow and execution of details.

  • Ability to and willing to step in to support the operations team when needed.

  • Ability to work with Marriott systems (Lightspeed, CI/TY) a PLUS.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

  • Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.

  • Alphabetizing, grammar and punctuation skills.

  • Standard business letter formats.

  • Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.

  • Able to read contracts and letters.

  • Able to use computers.

  • Excellent attention to detail and multi-tasking skills.

  • Bending/kneeling - repeated bending and kneeling required while filing

  • Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Benefits

  • Competitive pay, 401K

  • Eligible for sign-on bonus

  • Medical, dental, & vision insurance

  • Health savings and flexible spending accounts

  • Work in the heart of downtown San Diego in Little Italy

  • Basic Life and AD&D insurance

  • Paid time off for vacation, sick time, and holidays

  • Eligible to participate in the Company’s 401(k) program with employer matching

  • Employee Assistance Program

  • Tuition Reimbursement

  • Great discounts on (Marriott & Sage) Hotels, Restaurants, and much more.

  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID: 2021-5106

Position Type: Regular Full-Time

Property : The Guild Hotel

Outlet: Not Applicable

Category: Sales & Marketing

Address : 500 W Broadway

City : San Diego

State : California

EOE Protected Veterans/Disability

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