Why us?

The Bidwell Hotel is seeking an Overnight Valet Attendant to join our team in serving guests with creativity and passion!

Work where you belong!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth.

At The Bidwell you will:

• have access to numerous resources for your wellness, learning, family, and support of underserved people.

• be asked to “Enrich lives one experience at a time”. We empower our employees to make positive impacts on the communities in which we live and work. The work you do makes a difference.

• build individualized rapport with our guests and value for our shareholders, and create unforgettable experiences

The Bidwell is a boutique hotel in downtown Portland offering guests easy access to Oregon tax-free shopping and to the city’s dining and top attractions: concerts and games at Providence Park, the famousPowell's Bookstore, and historic Pearl District. The Bidwell offers great access to Portland's restaurants and bars while also being close to the iconic natural playgrounds of the PNW.Our High Horse restaurant and bar features an elevated selection of regionally inspired food and drinks where our guests can relax and recharge or they can unwind at our exclusive M Club lounge. The fitness center is a state-of-the-art facility with Peloton Our hotel has thoughtful, eco-conscious decor and amenities throughout

Job Overview

Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities

• Meet and greet all guests in all forms of transportation arriving at the hotel.

• Assist guests with retrieving their luggage from vehicles.

• Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.

• Assist Doorman in escorting guests and luggage into the lobby for registration.

• Explain valet parking procedures and fees.

• Give proper directions to registration area for check-in.

• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.

• Drive vehicles in a safe and efficient manner.

• Give general directions and information.

• Open vehicle doors to assist guests.

• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.

• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.

• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.

• Associates should take initiative to offer assistance or answer questions throughout the hotel.

• Associates should always demonstrate self-confidence, energy, and enthusiasm.

• Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.

• Associates should take responsibility to formally or informally learn about other departments within the hotel.

• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.

• Use empowerment to exceed associate and guest expectations and resolve conflicts.

• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.

• Must have knowledge of local establishments, businesses and the surrounding community in general.

• Must be able to drive automatic and manuel vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.

• Must be able to grasp handles, carry bundles and lift packages.

• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

Benefits

• Employee meal

• Paid sick time

• Great discounts on Hotels and Restaurants for yourself, your family and friends.

• Many other perks, benefits & exclusive discounts for all our associates!

• 401k matching

• 24 hour Employee Assistance Program

ID: 2024-21977

Position Type: Regular Part-Time

Property : Bidwell Hotel

Outlet: Hotel

Category: Bell/Parking/Transportation

Tipped Position: Yes

Address : 520 SW Broadway

City : Portland

State : Oregon

EOE Protected Veterans/Disability