Why us?

The AC Hotel Portland Downtown is located blocks from Portland’s vibrant city center and waterfront park. When you come to work at the AC you become a member of a tight-knit crew of very supportive people. Teamwork is a major component in our hotel, if you like to have a voice and see the effects of your hard work this is the place for you. The AC brand is known for its modern design and approach to hospitality and we need energetic people to help meet that standard.

When you join our team, you can take advantage of a variety of discounts and benefits (for example: Medical/Dental/Vision Insurance, Trimet discounted passes, Tuition Reimbursement and worldwide Marriott Hotel Discounts, etc.). Team spirit is one of our core values and we enjoy monthly employee celebrations and recognizing exceptional team members. Apply today to become part of our amazing team!

Job Overview

Audit relief and front desk agent, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

• Balance and close all bank ticket codes, daily.

• Run night audit final after insuring all revenues are in balance nightly.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.

• Ability to compile facts and figures.

• Telephone and guest relations etiquette and skills.

• Moderate hearing required to communicate with guests.

• Excellent vision required for viewing of CRT screen.

• Excellent speech communication skills required to communicate with guests over the telephone.

• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

• Mobility - must be able to reach all areas of hotel to assist clients.

• Prolonged standing.

• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

The Perks:

• $50 discounted Tri-Met monthly pass

• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels

• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer)

• 2 Weeks Paid Vacation per year

• Paid Sick Time

• Paid Holidays

• Medical, Vision & Dental Insurance

• Referral Bonus Eligible

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality!

ID: 2023-18303

Position Type: Regular Full-Time

Property : AC Hotel Portland

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $17.50/Hr.

Max: USD $19.00/Hr.

Tipped Position: No

Address : 888 SW 3rd Ave

City : Portland

State : Oregon

EOE Protected Veterans/Disability