Sage Hospitality Resources Hotel Manager in Portland, Oregon
The Courtyard by Marriott Portland City Center is set to hire a Hotel Manager to join our winning team in providing exceptional guest experiences!
The Courtyard Portland City Center is a unique downtown Portland hotel. Not your typical Courtyard! Our 256 room, high rise hotel is located in the heart of downtown Portland and offers all the services and amenities of a full-service hotel. We embody that unique vibe that is the best of “Portland”. Our dynamic, values-driven team works together to provide every guest with a truly warm experience.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Plan and manage the hotel and related area's operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room departments, sales, revenue management, accounting, engineering and human resources. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, sales, revenue management, accounting, engineering and human resources. Participates in total hotel management as a member of the Hotel Executive Committee.
Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
A four-year college degree or equivalent education/experience.
Four to five years of employment in a related position with this company or other organization(s).
This includes experiential knowledge required for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
Moderate hearing necessary as guests phone with requests and questions.
Excellent vision necessary to assess required reaction to meet standards.
Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
Mobility -must be able to accomplish any task required of associates within assigned departments.
Continuous standing -must be able to accomplish any task required of associates within assigned departments.
Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
Driving required as necessary.
General office and hotel environment
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program
Position Type: Regular Full-Time
Property : Courtyard Portland
Outlet: The Original
Category: General Manager
Min: USD $125,000.00/Yr.
Max: USD $140,000.00/Yr.
Tipped Position: No
Address : 550 SW Oak St
City : Portland
State : Oregon
EOE Protected Veterans/Disability