Sage Hospitality Jobs

Hotel discounts at <a href="http://www.marriott.com" target="_blank" rel="noopener">marriott.com</a> .</li><li style="margin-bottom: 0in;">Many other perks

Job Information

Sage Hospitality Group Director of Event Services in Portland, Oregon

Why us?

the Nines, A Luxury Collection Hotel, Portland is seeking an Director of Event Services to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure’s storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character.

As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

Job Overview

Director of Event Services oversees the daily event planning/servicing of the catering, convention services, group and private dining experience to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Meets revenue expectations while engaging the events team to increase market share, average check, online reviews and event satisfaction surveys.

Responsibilities

  • Supervise catering/coordinator/event planning managers and related associates; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.

  • Fully forecast all catering and banquet revenues, completing weekly and monthly reports in a timely and accurate manner.

  • Reports estimated private dining revenues to current F&B GM for accurate reporting.

  • Responsible for the management and planning of meetings/conventions and related activities.

  • Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product.

  • Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.

  • Calculate and prepare payroll ensuring accurate, prompt reporting to the Controller's department.

  • Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

  • Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.

  • Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

  • Yield Management: Utilizes yield management techniques by profitably negotiate function space commitments in order to enhance the hotel's financial performance.

  • Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.

  • Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

  • Capable of planning menus, working within budget guidelines, forecasting and understanding food and beverage costs.

  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

  • Promptly, within the same day or by 10am the next business day, follows-up on all customer needs and inquiries in an efficient and expedient manner.

  • Time Management: Focuses on revenue-producing activity, while also leading the servicing team and delegating where necessary.

  • Controls expenses, forecasting banquet/catering expenses in a timely and efficient manner.

  • Represents themselves, the hotel and Sage Hospitality Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.

  • Exhibit a positive and involved team attitude to all hotel departments and maintains open communications with all co­workers for the best overall performance of the hotel.

  • Exhibits strong listening skills. Displays a neat, clean, and business-like appearance at all times.

Qualifications

Education/Formal Training

More than two years of post -high school education.

Experience

More than three (3) full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires a working knowledge of banquet/catering food and beverage service, policies or operations.

  • Requires knowledge of computer equipment.

  • Requires knowledge of general sales techniques, yield management, and customer service skills.

  • Requires the ability to hear, speak, read and write English fluently.

  • Requires 12th grade level mathematics, spelling and reading skills.

  • Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.

  • Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent hearing necessary for verbal interaction with guests and associates.

  • Excellent vision necessary to view set-ups.

  • Excellent speech communication skills required for verbal interaction with guests and associates.

  • Excellent literacy necessary to read BEOs, process gratuities and payroll, etc

Environment

Office environment, weather exposure when meeting with clients.

Benefits

the Nines Hotel is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, the Nines offers perks that are comparable to progressive employers.

  • Medical, Dental, Vision and more to all full-time associates.

  • All associates can enjoy ourcomplimentary cafeteria.

  • 401k matching for all our associates.

  • Hotel discounts atmarriott.com.

  • Many other perks, benefits & discounts for all our associates!

  • Save on your parking and public transportation costs by using our pre-tax savings account.

  • $50 TriMet monthly subsidy!

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference.If this sounds like you, then explore the career positions at Sage Hospitality that await you.

ID: 2022-14995

Position Type: Regular Full-Time

Property : The Nines

Outlet: Hotel

Category: Catering & Events

Address : 525 SW Morrison St

City : Portland

State : Oregon

EOE Protected Veterans/Disability

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