Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Concierge with $500 Signing Bonus in Portland, Oregon

Why us?

the Nines, A Luxury Collection Hotel, Portland is seeking a Concierge to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure’s storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character.

As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

  • If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.

  • Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.

  • Offer services of ticket agencies, limousine service and tour guide organizations to guests.

  • Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

  • Requires knowledge of hotel policies, procedures and services.

  • Ability to communicate in English. Second language is desirable.

  • Ability to achieve positive guest relations and maximize guest satisfaction.

  • Excellent hearing required to communicate in person and on telephone frequently.

  • Moderate vision required to set-up food display.

  • Understand recreational information.

  • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.

  • Pushing/pulling small cart.

  • Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.

  • Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).

  • Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

Benefits

  • $500 Signing Bonus to be paid on the paycheck following two weeks of employment.

  • Medical, dental, & vision insurance

  • Health savings and flexible spending accounts

  • Basic Life and AD&D insurance

  • Paid time off for vacation, sick time, and holidays

  • Eligible to participate in the Company’s 401(k) program with employer matching

  • Employee Assistance Program

  • Tuition Reimbursement

  • Great discounts on Hotels, Restaurants, and much more.

ID: 2021-6115

Position Type: Regular Full-Time

Property : The Nines

Outlet: Hotel

Category: Front Desk & Guest Services

Address : 525 SW Morrison St

City : Portland

State : Oregon

EOE Protected Veterans/Disability

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