Why us?

Come join the award-winning team at the Nines, A Luxury Collection Hotel, Portland as a Banquet Captain (Part-Time) . The perfect candidate is passionate about service and creating indigenous experiences for each guest or event! Poised in the heart of the city’s center within the walls of one of Portland's most beloved landmarks, the stately Meier & Frank Building, the Nines Hotel honors the structures storied past, both in its striking decor and impeccable service.

As part of the Sage Restaurant Group , we focus on providing a luxurious experience catered to the needs of each specific event in our 14,000 square feet of Banquet and Convention space. We connect the people that live and work in the communities we serve by providing highly designed, innovative, locally focused food and beverage experiences for all event types.

Job Overview

Banquet Captain (Part-Time) position focuses on orchestrating the flow of communication and execution of events. Understanding the needs of the client and how to achieve those expectations by coordinating with the contact, the Sales team, and the culinary team. Disseminating this information to your team of servers and organizing their shifts to focus on the events on the current day, as well as strategizing the use of labor for upcoming events.

Responsibilities

• Using an EO as a guide to provide exacting details and service of the highest quality

• Efficiently communicate event specifics and expectations to multiple teams of sales personnel, servers, bartenders, set coordinators and kitchen staff. Updating these teams to changes as soon as they occur.

• Review set and service details before, during and after events checking for thoroughness, quality, and cleanliness

• Creative problem solving to unique, unforeseen situations.

• Ability to remain calm and cool under high-pressure, high-volume situations.

• Holding associates accountable to perform their duties in accordance with established policies and procedures, standards, and service expectations

• Raising associate moral through motivational practices

• Exceling at team mentality. Ability to lead by example, hard work and positive attitude to encourage associates to be their best

• Coaching individuals toward improvement in all aspects of service

• Willingness to perform all duties in addition to or in lieu of supporting staff

• Exercising time management skills to ensure work is performed according to priority and urgency

• Establishing and maintaining exceptional rapport with contacts and guests onsite

• Complete all set-up, opening and closing duties. Complete checks, paperwork and cash balancing

• Assist guests; help serve as needed and respond to questions, ensuring guest satisfaction while minding the business bottom line.

• Ability to indulge guests without overpromising or overextending staff.

• Assist Banquet Director in various facets of direction and administration

• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekends and holidays.

• Hours: Flexible; scheduled days and times may vary based on business levels and needs.

• All other duties as assigned, requested, or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to two years in a related position with this company or other organization(s).

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.

• Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.

• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.

• Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.

• No driving required.

• Must have moderate comprehension and literacy to read use records and all special requests.

• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.

• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits

the Nines Hotel is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, the Nines offers perks that are comparable to progressive employers.

• Medical, Dental, Vision and more to all full-time associates.

• All associates can enjoy ourcomplimentary cafeteria.

• 401k matching for all our associates.

• Hotel discounts atmarriott.com.

• Many other perks, benefits & discounts for all our associates!

• Save on your parking and public transportation costs by using our pre-tax savings account.

• Our location is right next to the center of all MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.

• $50 TriMet monthly subsidy!

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference.If this sounds like you, then explore the career positions at Sage Restaurant Group that await you.

ID: 2023-20828

Position Type: Regular Part-Time

Property : The Nines

Outlet: Banquets

Category: Banquets

Address : 525 SW Morrison St

City : Portland

State : Oregon

EOE Protected Veterans/Disability