Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it’s done.

Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.

• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Follow through in resolving guest problems and/or requests courteously and accurately.

• Process and file check-in and check-out slips in a timely, efficient manner.

• Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.

• Sort and process guest related mail in a quality manner in accordance to established procedures.

• Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.

• Handle all emergencies according to established procedures.

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Performs other duties as assigned, requested or deemed necessary by management

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

No prior experience necessary.

Knowledge/Skills

• Excellent hearing required to clearly hear the guest.

• Moderate vision required to read the computer screen and the guest registration rack.

• Excellent speech communication skills required to clearly understand the operator.

• Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Carrying up to 25 lbs. of various office equipment.

• Bending/kneeling -to obtain reports and for filing.

• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95% shift.

Benefits

The Perks: Fully Loaded

• Medical, Dental, & Vision Insurance

• 401(k) with Employer Match

• Paid Vacation and Sick Time

• Complimentary Employee Meals

• Hotel Discounts (Both Marriott and Sage Portfolios)

• Eligible for Referral Bonuses

• Incentive Programs

• Cell Phone Discounts

ID: 2023-18434

Position Type: Regular Part-Time

Property : Renaissance Pittsburgh

Outlet: Hotel

Category: Front Desk & Guest Services

Address : 107 6th St

City : Pittsburgh

State : Pennsylvania

EOE Protected Veterans/Disability