Sage Hospitality Resources Room Service Operator in Pittsburgh, Pennsylvania


Req #:


Why Us:

We welcome you to apply at the Renaissance Pittsburgh Hotel & Braddock’s Pittsburgh Brasserie housed in the iconic Fulton Building. This boutique luxury hotel delivers contemporary style and the finest modern Pittsburgh hotel rooms and amenities within an exceptional atmosphere. Our restaurant is a celebration of what the original Pittsburgh farmer brought to this region, and to what the modern farmers, their families, and the melting pot of people and cultures bring to Pittsburgh today. Our hotel is conveniently located in the Cultural District, home to the Benedum Center, Heinz Hall, and the August Wilson Center. We are also close to the David L. Lawrence Convention Center, the celebrated PNC Park, and Heinz Field. Enjoy scenic views of the Allegheny River and the Pittsburgh skyline from throughout our magnificent building. Offering an unparalleled experience, the Renaissance Pittsburgh Hotel is easily one of the premier downtown hotels and we are looking for a dynamic new member to join the team.

Job Title:

Room Service Operator

Location Name:

Renaissance Pittsburgh Hotel



EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Operate the room service department in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding room service orders, hotel information and guest concerns.



Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.


Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.


Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.


Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.


Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High school education or equivalent experience.


No prior experience necessary.

Material/Equipment Used

Switchboard, computer systems, fax machine


Work inside 95% shift.

Position Type:

Full Time - Regular