Sage Hospitality Resources Corporate Catering Sales Manager in Philadelphia, Pennsylvania
American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its newly-namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression—with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a Corporate Catering Sales Manager to join our amazing team!
Corporate Catering Sales Manager
The Logan - Philadelphia's Hotel
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Catering Sales Manager is responsible for the development, planning and performance of all sales duties of their assigned market. Solicit, capture, plan and detail small meetings with 10 rooms or less and corporate catering events in defined markets, while maximizing the banquet space to meet and ideally exceed catering revenue goals. Position is responsible for finalizing catering only business. Successfully negotiates and closes sales that maximize space use and achieves sales goals. Listen to guests needs, analyzes information and create custom proposals that exceed customer expectations. Establishes positive work relationships with management across departments and throughout the hotel to ensure seamless transitions occur and positive memorable experiences are created.
Solicit, negotiate and book new and repeat business through targeted efforts (prospecting / solicitation calls, client events, client entertainment, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
Finalize the requirements of personally produced bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
Contribute to the preparation and analysis of the Catering financial forecast and contribute to the Annual Business Plan and Budget as required.
Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
Professional and positive written and verbal communication to both guests and fellow associates.
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Standup, Morning Lineup, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, planning visits and menu tastings.
Keep Director of Catering & Conference Services and Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
Respond according to the crisis management plan to any hotel emergency or safety situation.
Comply with the Logan Standards of Conduct as set forth in Employee Handbook.
Participate in professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as required.
Local travel required. Own vehicle required for sales calls.
Must be available when personal accounts are in house.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing. Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Ability to drive to outside sales calls. Excellent hearing required for verbal interaction with guests and associates. Excellent vision required for viewing set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.
Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally. Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally. Mobility - ability to service clients on a moments notice, variable distances. Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum). Climbing - up to 55 steps, 3-5% of 10 hours. Driving - distance varies for sales calls (approximately 20%).
More than two years of post -high school education
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Proficient use of business equipment, systems, and applications
Work inside 70% of 10 hour day; outside 30% of 10 hour day.
Full Time - Regular