Sage Hospitality Resources Assistant Front Office Manager in Philadelphia, Pennsylvania
American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its newly-namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression—with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking an Assistant Front Office Manager to join our amazing team!
Assistant Front Office Manager
The Logan - Philadelphia's Hotel
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Assistant Front Office Manager is responsible for all front office functions and associates. Oversees Bell/Valet associates, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. Works with managers and associates to successfully execute all front office duties, ensure smooth and efficient guest arrival and departure process. Demonstrates excellent leadership, communication and team building skills with associates, peers and across departments.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Requires working knowledge of guest services and hotel services, policies or operations.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have vision ability to read written forms of communication and monochrome computer screen.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High School diploma or equivalent
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.
Work inside 95%Material/Equipment Used
Prolonged standing at indoor, thermostatically climate-controlled workstation.
Area of Interest:
Front Desk & Guest Services
Full Time - Regular
1 Logan Square