Sage Hospitality Resources PT Night Audit in Nashville, Tennessee
Union Station Hotel, Autograph Collection, is looking for a Front Desk Agent to join our team! Just like Marriott's Autograph Collection promises, we are so much more than your basic check in experience.
We are Exactly Like Nothing Else.
Our Front Desk team welcomes our guests and is one of the first points of contact to kick off our guests' stay. A day in the life of our front desk team can include basic questions on the local area, helping our guests create a one of a kind trip, creating amenities and memories to help celebrate our guests' special occasions, or even introducing the history of our amazing building to our guests and helping them become immersed in all of our breathtaking architecture and art. And of course, we also provide a unique arrival and departure experience. No two rooms are alike and our story is unique, which means we are able to add our personal touch and cater to our Individual guest every step of the way. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time.
Previous Front Desk experience is preferred, but not required. We offer free meals during your shift; medical, dental, and vision insurance; discounts at Marriott and Sage Hospitality hotels; 401K match; paid Holidays, and so much more.
PT Night Audit
Nashville Union Station Hotel
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
Energy & Drive
Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.
Personal & Interpersonal Skills
Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.
Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High school education or equivalent experience.
Accounting background preferred, but not required.
Personal computer, telephone, cash banks, calculator -approximately 90-95% of time.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Area of Interest:
Front Desk & Guest Services
Part Time - Regular