Sage Hospitality Resources PBX (Telecommunications Agent) in Nashville, Tennessee
To work at Hutton Hotel is to work with a family of team members focused on making a positive impact and truly authentic memories. We treat our team members with the same respect and hospitality that we offer to our guests and because of this, we maintain a challenging and stimulating employee-centric work culture, developed and defined by the people who make us great. We focus on values such as determination, creativity, coachability, humor, and positivity. Our property and our culture are genuine, unique, and diverse, as is each team member who joins us.
In addition to putting employee relations above all else, we are proud to offer competitive wages and benefits for our team members.
If you are in the search for a new career and you want to join an energetic team where growth is encouraged, ideas are shared, and an experience is created, visit the Hutton, where you can stop saying you “HAVE TO” go to work, and start saying you “GET TO.”
PBX (Telecommunications Agent)
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High school education or equivalent experience.
No prior experience necessary.
Switchboard, computer systems, fax machine
Work inside 95% shift.
Full Time - Regular
1808 West End Ave