Sage Hospitality Resources Director of Operations in Minneapolis, Minnesota
The AC Hotel Minneapolis is in search of an experienced Director of Operations to join our leadership team. Located Downtown in the Hennepin Theatre District, our guests enjoy thoughtful service and a modern mindset that elevates every travel experience. From check-in to check-out, we’ve carefully curated each element of our hotel to provide a sophisticated retreat that’s rich in style and substance. Our contemporary rooms feature upscale amenities including Smart TVs that stream media from your own devices, along with mini-fridges and complimentary high-speed Internet access. Guests enjoy European breakfasts from the AC Kitchen along with tapas and evening drinks at the chic AC Lounge. Ideally situated within walking distance of the Target Center and Nicollet Mall, we cater to travelers looking to immerse themselves in the energy of Downtown Minneapolis.
Director of Operations
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Director of Operations reports to the General Manager. Responsible for leading various areas of the hotel. Achieves high guest, associate, corporate and owner satisfaction and quality service, while also achieving the hotels financial goals. Responsible for demonstrating excellent leadership that inspires others to succeed and promotes an open door of communication. Implements short term and long term strategies into daily operations. Supports the General Manager in the development and management of the hotels budget, marketing plan and objectives.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Excellent communication and written skills in order to communicate with managers, guests and employees.
Excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.
Must have vision ability in order to visually inspect hotel. Must have mobility to walk through the front and the back of the hotel. Climbing approximately 20-30 steps 10% of the week. Physically able to regularly inspect all areas of interior and exterior of facility.
A four-year college degree or equivalent education/experience
Five to ten years of employment in a related position with this company or other organizations
Basic office equipment and materials
General office and hotel environment
Full Time - Regular