Sage Hospitality Resources Restaurant Server in Menlo Park, California
Amid the hubbub of the Silicon Valley, the new Hotel Nia is more than conveniently located; it will be a vital resource to local professionals and global guests alike. Founded on an understanding of its tech centric neighbors, Hotel Nia will deliver masterfully curated experiences to inspire and create an avenue for brilliance with guest’s personal and professional lives. This true luxury hotel is positioned to be brilliant, dynamic, social and cultured. Hotel Nia will be like no other property in the area; we like to say “the best cut diamond.” The goal is clarity for all experiences and will be reflected in all areas!
Featuring 250 guest rooms with a fresh take on the modern hotel, Hotel Nia will provide thoughtful tech and high touch experiences to guests and visitors. The restaurant and bar will feature a unique and communal experience with shared Mediterranean plates and inspired cocktails. An independent, intimate coffee shop creates a unique stay and offers a warm spot for locals to meet. Comfortable California style surrounds the pool bar and luscious courtyard and the spacious fitness center allows guests to stretch out and sweat. And as the center of Menlo Park, the 11,000 square foot flexible meeting space also opens up to 9,000 square feet of outdoor event space with sunny views. See more at www.hotelnia.com.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Under general supervision, provides prompt and courteous food service to restaurant customers.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Part Time - Regular