Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Lobby Attendant in Menlo Park, California

15376BR

Req #:

15376BR

Why Us:

We invite you to apply at the BRILLIANT Hotel Nia, Menlo Park’s newest luxury boutique hotel. Hotel Nia is part of the Sage Hospitality management group with a 60 plus hotel portfolio headquartered in Denver, Colorado. We offer an outstanding benefit package, growth opportunities and a rewarding work environment. Come join us as we DO BUSINESS AS UNUSUAL!

For more information, please visit: www.hotelnia.com

Job Title:

Lobby Attendant

Location Name:

Hotel Nia

City:

Menlo Park

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have general knowledge of basic customer service skills and be fluent in oral and written English.

Must have knowledge of local establishments, businesses and the surrounding community in general.

Must have vision ability see objects and people at a distance.

Must be able to communicate verbally and understand and follow verbal instruction.

Must be able to use tact and understanding when dealing with a variety of customer service problems.

Abilities

Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.

Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel

during entire shift.

Education/Formal Training

High School diploma or equivalent

Experience

None

Material/Equipment Used

Two- and four-wheeled luggage carts, standard office equipment.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.

Area of Interest:

Bell / Parking / Transportation

Position Type:

Full Time - Regular

State:

CA

Address 1:

200 Independence Dr

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