Sage Hospitality Resources Front Desk Agent in Menlo Park, California

11385BR

Req #:

11385BR

Why Us:

Amid the hubbub of the Silicon Valley, the new Hotel Nia is more than conveniently located; it will be a vital resource to local professionals and global guests alike. Founded on an understanding of its tech centric neighbors, Hotel Nia will deliver masterfully curated experiences to inspire and create an avenue for brilliance with guest’s personal and professional lives. This true luxury hotel is positioned to be brilliant, dynamic, social and cultured. Hotel Nia will be like no other property in the area; we like to say “the best cut diamond.” The goal is clarity for all experiences and will be reflected in all areas!

Featuring 250 guest rooms with a fresh take on the modern hotel, Hotel Nia will provide thoughtful tech and high touch experiences to guests and visitors. The restaurant and bar will feature a unique and communal experience with shared Mediterranean plates and inspired cocktails. An independent, intimate coffee shop creates a unique stay and offers a warm spot for locals to meet. Comfortable California style surrounds the pool bar and luscious courtyard and the spacious fitness center allows guests to stretch out and sweat. And as the center of Menlo Park, the 11,000 square foot flexible meeting space also opens up to 9,000 square feet of outdoor event space with sunny views. See more at www.hotelnia.com .

Check out what the industry is saying about us, and don’t miss this opportunity to join what will be the diamond hotel in the Silicon Valley! https://www.hotelnewsresource.com/article93739.html

Job Title:

Front Desk Agent

Location Name:

Hotel Nia

City:

Menlo Park

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Position Type:

Part Time - Regular

State:

CA