Sage Hospitality Group Rooftop Restaurant Cocktail Server-**Hotel Per LA**- DTLA in Los Angeles, California
Hotel Per LA, is seeking a Cocktail Server at our independent, luxury lifestyle property located in Downtown Los Angeles.
Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven cocktail server to deliver artful hospitality at a newly rebranded and repositioned luxury lifestyle flagship hotel and restaurant,formally The NoMad Hotel Downtown Los Angeles.
The hotel is an independent, luxury lifestyle property located in Downtown Los Angeles. The property is housed in a gorgeously restored historic building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand Central Market. With stunning design details, including many hidden corners for guests to explore, the property showcases the glamor of LA without losing sight of its playful side.
The hotel’s public areas will serve as ‘the locals’ living room’ and be popular with local creatives, as well as guests seeking access to the city’s cultural institutions, the buzzing culinary scene or the city’s arena. The property features chic guestrooms with a vintage feel and custom furniture; an exciting new restaurant concept - Per L'Ora, a café - Cafe Ora and downtown LA’s most stunning rooftop pool terrace and lounge- Bar Clara.
Under general supervision, provides prompt and courteous food service to customers.
Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English
Must have ability to perform multiple tasks at one time.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Ability to hear customers, supervisors, and communicate with other staff.
Ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Ability to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Ability to follow verbal and written instruction and be able to communicate both verbally and in writing.\
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Position Type: Regular Full-Time
Property : Hotel Per La
Category: Restaurant Operations
Min: USD $19.00/Hr.
Address : 649 S Olive St
City : Los Angeles
State : California
EOE Protected Veterans/Disability