Sage Hospitality Group Night Guest Relations Agent in Los Angeles, California
S age Hotel Management , a Sage Hospitality Group company, is currently seeking passionate and enthusiastic Security Officers to deliver artful hospitality at a newly rebranded and repositioned luxury lifestyle flagship hotel.
Hotel Per La, a new luxury lifestyle property, will be opening its doors in the heart of Downtown Los Angeles later this year. Housed in the former Bank of Italy headquarters, a historic 12-story building on the corner of Olive and Seventh Streets, Hotel Per La will debut 241 guest rooms and grand public spaces for guests and locals alike including more than 10,000 square feet of event space, ground-floor restaurant, as well as a rooftop bar offering poolside drinks and dramatic views of the LA skyline.
Hotel Per La will have a soft opening in Summer 2022, with a grand opening in September 2022.
Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.
Patrol all areas of the property including outside parking lots on a regular basis.
Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
Complete the necessary security forms to document losses of property or personal injury to guest or associate.
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
Conduct investigations of security incidents.
Enforce the 'No Solicitation Policy' of the property.
High school education or equivalent experience.
Minimum two years prior experience in loss prevention.
Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
Ability to communicate through a portable radio. May require a second language.
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent vision required for emergencies, visual safety inspections.
Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
Bending/kneeling would be necessary in administering CPR and First Aid.
Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
No driving required.
Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Position Type: Regular Full-Time
Property : Hotel Per La
Category: Loss Prevention/Security/Risk Management
Address : 649 S Olive St
City : Los Angeles
State : California
EOE Protected Veterans/Disability