Sage Hospitality Resources Front Desk Agent in Jackson, Wyoming
At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirit of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, who are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.
$1500 sign on bonus
Join the Continuum family!
We are located at the base of Jackson Hole Mountain Resort and just minutes from Grand Teton National Park. Continuum is a new breed of hotel. Modern, stylish and comfortable. Immerse into the Teton Gravity Research experience. Continuum is Teton Village's home base for the adventurist.
Our property was fully renovated, expanded and reopened in December 2019, Continuum provides an experience like no other. The hotel offers rooms and lofts, and outdoor heated pool and hot tub and new bar and lobby serving as the social hub for Teton Village.
The Bar at Continuum is a social hub designed by the Teton Gravity Research experience. Continuum is surrounded by the Grand Teton Mountains – nature’s playground for endless cold weather adventures. Amazing adventures can be found throughout our renowned state and national parks for a glimpse of Wyoming at its best.
Teton Village offers everything from a quick bite before hitting the slopes to fine dining surrounded by stunning mountain views. Teton Village shops have ample sporting goods and outdoor gear to supply your next adventure.Jackson Hole is one of the rowdiest ski resorts in North America and has been a catalyst for some of the most progressive free skiing and snowboarding in the world.
What are you waiting for? Apply today!
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
** Position starts in November
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
High School diploma or equivalent
None required. We are looking for candidates with a friendly attitude, the ability to engage with our guests and provide great customer service!
Previous customer service experience preferred
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Some of our benefits are:
Sign on Bonus of $1500.00
Great discounts on Hotels, Restaurants, and much more.
Discounted Ski pass
Medical, dental, & vision insurance
401(k) with Employer Matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid time off for vacation, sick time, and holidays
Employee assistance program
Eligible to participate in the Employee Referral Bonus Program. $500 per referral.
Position Type: Regular Full-Time
Property : Continuum Hotel
Category: Front Desk & Guest Services
Tipped Position: No
Address : 3345 W Village Dr
City : Teton Village
State : Wyoming
EOE Protected Veterans/Disability