Sage Hospitality Resources Starbucks Supervisor in Irvine, California
Embassy Suites Irvine is part of the amazing Sage Hospitality portfolio where we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our associates. We believe in being true to ourselves and employing our passions. We are not just looking for associates; we are looking for, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!
Embassy Suites Irvine
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Supervise the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions which are generally guided by established policy and procedures.
Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
Must have knowledge of chemicals/agents for training purposes.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 lbs.
Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
No kneeling required.
Mobility - 95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station - minimal stationary standing.
Climbing stairs - varies by location.
More than two years of post high school education.
Two to three full years of full employment in a related position with this company or other organization(s).
Coffee machine, telephone, toaster, credit card machine, photo copier, liquor and soda gun.
Inside 95% of work day.
Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
Part Time - Regular