Sage Hospitality Resources Coordinator Housekeeping in Irvine, California
The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to serving our guests from all walks of life.
Provide support for the Housekeeping department in all areas, including but not limited to: guest interactions, room inspections, assigning rooms, payroll, reports, SOPs , ordering, inventory. Promote positive relation with guests and employees.
Maintain knowledge of:
All hotel services/features and hours of operation.
All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
Housekeeping services available for guests.
Available laundry/dry cleaning services and hours of operation.
Maintain complete knowledge and comply with all hotel and departmental polices and procedures.
Maintain complete knowledge in the use of all office equipment, computer and manual systems.
Access all functions of computer according to specifications.
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
Print designated reports and distribute accordingly.
Update room status report in accordance with departmental procedures.
Contact managers to resolve discrepant rooms.
Monitor and track status of out of order rooms; update accordingly.
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.
Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
Issue Housekeeping items to Room Attendants for delivery to guestrooms. Follow up on return of items.
Establish and maintain filing procedures.
Retrieve and distribute departmental mail.
Type correspondence and reports as assigned.
Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.
Prepare employee daily/weekly payroll and submit to manager.
Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
Promote positive relation with guests and employees.
Document pertinent information in departmental logbook.
Review status of incomplete work and follow up action with manager before leaving.
Successful completion of the training/certification process
High school graduate.
Previous secretarial experience.
Ability to input and access data in computer.
Ability to use Microsoft Word and Excel.
Ability to type 60 wpm accurately.
Ability to promote positive relations with all telephone callers.
Ability to ascertain callers’ needs and comply with such to ensure callers’ satisfaction.
Ability to be a clear thinker who can remain calm in pressure situations.
Ability to focus attention on details, be well organized and follow up.
Ability to maintain confidentiality of guest information and designated hotel data.
Ability to work with minimal supervision.
Ability to remain in a stationary position for extended periods of time with limited movement.
Ability to work cohesively with the Housekeeping staff and other departments as part of a team.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged sitting at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Position Type: Regular Full-Time
Property : Embassy Suites Irvine
Category: Housekeeping & Laundry
Address : 2120 Main St
City : Irvine
State : California
EOE Protected Veterans/Disability