Why us?

Shinola Hotel is seeking a Group Services Manager to create timeless memories and quality experiences for guests and associates alike.

The world’s first Shinola Hotel is Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

In this role, the Group Services Manager will coordinate all aspects of group block details, acting as the primary liaison between clients and internal departments to ensure successful execution and high-quality service.

Responsibilities

Planning and Coordination:

• Liaise with clients pre-arrival to understand their needs, timelines, and all details related to the group stay.

• Manage block information and details, i.e., obtain rooming list by cutoff date, collect pre-arrival deposits, and keep an organized file of group planning details

Maintain an active trace/follow-up system to ensure organizational success

• Coordinate with various departments (e.g., front desk, F&B, housekeeping) to ensure smooth execution.

• Manage room block and any special requests of the group

• Responsible for ordering any specialty/rider items

On-Site Management:

• Serve as the main point of contact for clients during their on-site experience

• Serve as main point of contact for the hotel should team members need assistance or have questions

• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Work closely with operations partners to ensure smooth execution.

Find solutions for the inevitable changes and/or challenges that arise while groups are on property. Keep the Sales Manager promptly and fully informed of all matters so prompt corrective action can be taken when appropriate.

Client Relations:

• Build and maintain strong rapport with clients (prior to, during and post-stay) exceeding their expectations and encouraging repeat business.

• Provide exceptional customer service and ensure client satisfaction.

• Conduct pre- and post-event meetings with clients.

• Conduct additional site visits should they arise.

• Obtain feedback and administer to departments to improve future group blocks overall.

Administrative Tasks:

• Prepare group resumes and administer to all hotel departments.

• Attend internal resume meeting and present details to all departments

• Accurately forecast revenue, per group assigned, throughout the planning process

Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes

Other Duties:

• Attend necessary meetings within hotel that affect/are affected by the sales (i.e. operations meetings, sales, leadership meetings)

• Drive revenue growth by upselling

• Participate in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.

• May be involved in sales efforts to attract new clients.

• May supervise hotel staff or volunteers involved with the program.

• Ensure compliance with safety, health, and property regulations.

May be responsible for negotiating contracts with vendors.

Qualifications

Qualifications

• Prior experience of 1 or more years directly working within a hotel or resort

• Strong organizational and time management skills with the ability to work independently.

• Excellent communication and interpersonal skills.

• Ability to function well under pressure, negotiate, set priorities, and adjust to changing conditions

• A sincere willingness to provide exceptional service to clients, guests, and colleagues.

• Maintain a professional working environment and attitude.

• Strong problem-solving skills.

• Resilient work ethic with a strong sense of ownership over the role.

• Must possess computer skills including, but not limited to, Microsoft Word, Excel, PowerPoint, and e-mail functions.

• Experience with HMS and Tripleseat preferred.

Education/Formal Training

• High School diploma or equivalent required

• Bachelor's degree in hospitality management, business administration, or a related field is preferred, but not required.

Experience

• Prior experience in the hospitality or event planning industry is essential.

Knowledge/Skills

• Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

• Requires knowledge of computer equipment.

• Requires compiling facts and figures in accordance with established procedures.

• Supervisory skills needed.

• Communication skills required to provide information and associated services to hotel management and guests.

• Excellent hearing necessary for verbal interaction with guests and associates.

• Excellent vision necessary to view set-ups.

• Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

• Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.

• Mobility - ability to service clients on a moment notice, variable distances.

• Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Benefits

• Unlimited paid time off

• Medical, dental, & vision insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Company-paid short-term disability

• Paid FMLA leave for up to a period of 12 weeks

• Employee Assistance Program

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID: 2025-27238

Position Type: Regular Full-Time

Property : Shinola Detroit

Outlet: Hotel

Category: Sales & Marketing

Address : 1400 Woodward Ave

City : Detroit

State : Michigan

EOE Protected Veterans/Disability