Sage Hospitality Resources Telecommunication Agent in Denver, Colorado
The JW Denver Cherry Creek is ready to hire an enthusiastic Telecommunications Agent (PBX Operator), with a passion for hospitality, to join our front office team. Are you ready for the next step in your career? If you are someone who is ready to make that leap into this role, apply today! Sage Hospitality Group is looking for top talent and we look forward to hearing from you!
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.
Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Follow through in resolving guest problems and/or requests courteously and accurately.
Process and file check-in and check-out slips in a timely, efficient manner.
Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
Sort and process guest related mail in a quality manner in accordance to established procedures.
Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
Handle all emergencies according to established procedures.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management
High school education or equivalent experience.
No prior experience necessary.
Excellent hearing required to clearly hear the guest.
Moderate vision required to read the computer screen and the guest registration rack.
Excellent speech communication skills required to clearly understand the operator.
Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Carrying up to 25 lbs. of various office equipment.
Bending/kneeling -to obtain reports and for filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Work inside 95% shift.
▪Medical, dental, & vision insurance
▪Health savings and flexible spending accounts
▪Basic Life and AD&D insurance
▪Paid time off for vacation, sick time, and holidays
▪Eligible to participate in the Company’s 401(k) program with employer matching
▪Great discounts on Hotels, Restaurants,andmuch more.
▪Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Position Type: Regular Full-Time
Property : JW Marriott Cherry Creek
Outlet: Not Applicable
Category: Front Desk & Guest Services
Min: USD $15.25/Hr.
Max: USD $15.25/Hr.
Tipped Position: No
Address : 150 Clayton Ln
City : Denver
State : Colorado
EOE Protected Veterans/Disability