Sage Hospitality Jobs

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Sage Hospitality Resources Senior Help Desk Technician in Denver, Colorado

Why us?

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

Sage Hospitality Group is set to hire a Senior Help Desk Technician to join us at our corporate office located in downtown Denver. This position is perfect for someone who is energetic and takes initiative on pursuing projects and completing tasks. We are looking for a team player to join our IT team overseeing technical systems deployed at Sage’s corporate office.

The perks:

• Competitive salary

• Great benefit package including medical/dental/vision plans, paid sick/vacation/holiday, travel and restaurant discounts and much more!

• Collaborative culture and stimulating work environment

• The incredible opportunity to live the Sage Hospitality Group experience; enriching lives by investing in and connecting with our amazing associates, community, customers, and partners

Key requirements:

• A background in tech help desk including strong PC hardware skills, familiar with supporting Citrix environments, SSO and other various Saas applications.

• Experience in the following:

o Handling the traffic of corporate phone systems

o Fast pace environment handling a variety of tasks

o Laptops, printers, networking hardware and software components

o Overall technical operational support

Our focus is to support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence. Join us today!

Job Overview

The primary responsibilities of the Help Desk Technician include but are not limited to: support of end users, computer systems, peripherals, and software necessary to complete their job functions.

Responsibilities

  • Receive support calls, log all calls and provide system support to the Global office.

  • Respond to Help Desk emails.

  • Perform diagnosis on system problems via phone, remote access or office /cubical visitation.

  • Perform routine maintenance functions, including audits and system maintenance.

  • Complete special projects as assigned or assist other team members in the completion of projects or support issues as necessary.

  • Communicate effectively with end users to ensure effective support.

  • Perform other tasks and responsibilities as assigned.

Qualifications

Education/Formal Training

High school education or equivalent experience, college degree or pursuit of degree preferred.

Experience

1 – 3 years of experience in similar role. Working helpdesk experience in the support of end users in a fast-paced, mission-critical environment.

Knowledge/Skills

  • Must hold a valid Colorado driver’s license and have the ability to travel to the various Sage Hospitality locations.

  • Familiarity with technology standard concepts, practices and procedures is essential.

  • Strong knowledge of windows XP/Windows 7, Microsoft Outlook and other Microsoft technology

  • Strong PC hardware skills are a must.

  • Familiar with supporting Citrix environments.

  • PC/Desktop imaging experience using Symantec Ghost or related product is preferred.

  • Experienced with workstations and laptops, printers, and networking hardware and software components.

  • Excellent attention to detail and multi-tasking skills

  • Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.

  • Must have ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.

  • Ability to travel as necessary.

  • Flexible schedule and availability to be on call during weekends and holidays.

  • Ability to troubleshoot problems in a methodical and thorough manner.

  • Ability to work calmly in a fast-paced, sometimes high pressure environment.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent hearing required for telephone inquiries and client and associate handling.

  • Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel and building locations to assist clients.

  • Exerting 10-50 pounds of force occasionally and/or greater than negligible up to 10 pounds force constantly to move objects.

  • Carrying or transporting of personal luggage during any company travel.

  • Requires sitting most of the time, but does entail walking, standing and carrying of up to 15 pounds short distances.

  • Requires a significant amount of repetitive motion for keyboarding.

  • Requires bending, reaching, oral communication skills, analytical skills and special visual considerations such as color selection/evaluation.

Environment

  • General office environment including distractions and interruptions from phones, vendors and associates.

  • Office setting – protection from weather conditions, however, during travel will require endurance of variable temperature changes.

  • Travel for several consecutive days or even weeks at a time.

  • Significant amounts of time will be spent on the telephone.

ID: 2020-1552

Position Type: Regular Full-Time

Property : SHR

Category: Information & Technology

Address : 1575 Welton Street, Suite 300

City : Denver

State : Colorado

EOE Protected Veterans/Disability

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