Why us?

Sage Hospitality Group is set to hire a Sales Coordinator to join the Hotel Teatro team! Step into a world where history meets modern luxury in the vibrant heart of Denver's Theater District. Nestled within the iconic walls of the historic Denver Tramway trolley building lies Hotel Teatro, a beacon of elegance and refinement, proudly standing as Denver's original boutique hotel.

Adjacent to this architectural gem is The Nickel, a culinary destination where rustic charm and industrial sophistication converge to redefine American classics with a dash of innovation. Embark on a journey with us and become a part of Denver's best-kept secret. Immerse yourself in the lively atmosphere of our dining room, where every meal is a celebration of flavors and creativity. Join our team and be part of an experience where historical elegance and modern hospitality blend seamlessly to create unforgettable moments.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

Job Overview

Assist Sales Managers, Banquet Manager, Front Desk, Directors and General Manager in obtaining customer satisfaction increasing revenue by performing clerical and administrative duties relating to group room blocks, events, business travel accounts and special corporate / wholesale support through guest and hotel communications. Responds to telephone, emails and in-person inquiries regarding group/catering potential business, hotel information and guest concerns.

Responsibilities

• Answer sales office phones and qualify sales leads efficiently with strong communication skills

• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.

• Coordination of all group and wedding business as contracted by the sales manager/DoSM.

• Contact and provide appropriate follow-up on all signed/contracted business upon signing and determine and coordinate all needs of the customer.

• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.

• Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

• Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.

• Work with sales personnel to achieve required sales team goals.

• Have current knowledge of hotel rates, strategies, discounts, and promotions.

• Assist with completing any required sales reports.

• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.

• Assist hotel with implementing hotel specific selling strategies.

• Promptly, the same day or by 10am the next business day, follows up on all customers’ needs and inquires in an efficient and expedient manner.

• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

• Display a neat, clean and business-like appearance at all times.

• Assists the Sales department with monthly luncheons, client events, etc.

• Support Sales Managers with data and lead entry into Sales systems (Delphi)

• Conduct walk-in tours

• Keep supplies stocked and on hand

• Work with Sales Managers on all group turnover and proper execution of the groups.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested, or deemed necessary by management.

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Previous use of CRM/POS Systems is a plus: Toast, Delphi/Salesforce, StayNTouch, Cvent, Canva

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.

• Alphabetizing, grammar and punctuation skills.

• Standard business letter formats.

• Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.

• Able to read contracts and letters.

• Able to use computers.

• Excellent attention to detail and multi-tasking skills.

• Bending/kneeling - repeated bending and kneeling required while filing

• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 50 lbs.

Environment

General office and hotel environment

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Benefits

• Complimentary eco pass

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, and holidays

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

Salary

USD $20.00 - USD $23.50 /Hr.

ID: 2024-23918

Position Type: Regular Full-Time

Property : Hotel Teatro

Outlet: Not Applicable

Category: Sales & Marketing

Min: USD $20.00/Hr.

Max: USD $23.50/Hr.

Address : 1100 14th St

City : Denver

State : Colorado

EOE Protected Veterans/Disability