Sage Hospitality Group Sales and Catering Services Coordinator in Denver, Colorado
The Courtyard by Marriott Denver Downtown is set to hire a Sales & Catering Services Coordinator to join our team in serving with passion and creativity!
Courtyard by Marriott Downtown Denver on the city's famous 16th Street Mall and catch thrilling baseball games at Coors Field. Our building sits just 4 blocks from the Convention Center, within walking distance to top attractions such as the Pepsi Center and Larimer Square. Inside our hotel near the Colorado Convention Center, historic details are paired with modern touches including local artwork, comfortable plush bedding and complimentary Wi-Fi. You’ll encounter convenience like never before at our 24-hour gym, business center and inviting shared spaces. Explore our ultra-modern lobby over fresh coffee. Host corporate gatherings in our theatrically-named Denver meeting spaces. You can rely on our friendly staff of local insiders to help you enjoy an authentic experience in The Mile High City. Getaway in the perfect way, at Courtyard Denver Downtown!
Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
Assist hotel with implementing hotel specific selling strategies.
Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Display a neat, clean and business-like appearance at all times.
Creates monthly social hour calendar with the Director of Sales.
Assists the Sales department with monthly luncheons, client events, etc.
Conduct walk-in tours
Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
Work with EBC on all group turnover and proper execution of the groups.
High school diploma or vocational secretarial.
Previous sales, hospitality, and secretarial experience preferred.
Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills.
Standard business letter formats.
Strong editing skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
Able to read contracts and letters.
Able to use computers.
Excellent attention to detail and multi-tasking skills.
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
General office and hotel environment
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Complementary RTD EcoPass
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Position Type: Regular Full-Time
Property : Courtyard Denver
Category: Sales & Marketing
Min: USD $20.00/Hr.
Tipped Position: No
Address : 934 16th St
City : Denver
State : Colorado
EOE Protected Veterans/Disability