Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Rooms Controller/Front Desk Supervisor in Denver, Colorado

Why us?

Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis…of finding what defines their travels, and themselves.

At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.

The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It’s also near Denver Tech Center’s top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park.

Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!

In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests’ one experience at a time. You play an important role in being a “Host” for our hotel by creating meaningful connections, responding to cues, and making it brilliant.

Perks and Benefits:

  • Marriott and Sage Hotels and Restaurant Discounts Worldwide

  • Competitive Benefits Package

  • Dynamic Marriott Cultural Work Environment

  • Free Parking & RTD pass

We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates’ value most.

Job Overview

The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.

Responsibilities

  • Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.

  • Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.

  • Ensures that special reservations and accommodations are handled properly, with no errors.

  • Blocks group rooms, daily rooms and special request rooms.

  • Maintains a room pool from which rooms may be pulled for early arrivals and special requests.

  • Coordinates the status of out of order rooms with the Engineering Department.

  • Block early arrivals, special needs guests, & VIP’s

  • Orchestrate room moves, communicate & expedite guests waiting for rooms

  • Review all group resumes & ensure all appropriate information is communicated to associates

  • Approach all encounters with guests and associates in a professional and personalized manner.

  • Actively participates in daily briefings and meetings

  • Understand and communicate promotions and enhancements effectively with Service Professionals and guests

  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

Minimum of 4 year college degree or equivalent

Experience

A minimum of two years’ experience in Rooms Operations. Luxury hospitality experience is preferred.

Knowledge/Skills

  • Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.

  • Possess excellent verbal and written communication skills.

  • Ability to work independently, without direct supervision or as part of a cohesive team.

  • Ability to think clearly, analyze and resolve problems, while exercising good judgment

  • Multilingual skills are preferred

  • Portray a professional image and personality exuding confidence and leadership skills.

  • Ability to conduct oneself in a discrete manner in all guest areas

  • Must be able to lift up to 50lbs. continually throughout shift.

  • Must be able to push, pull and move levers, equipment and furniture throughout shift.

  • Must be able to work with arms raised above head throughout an shift.

  • Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required physical demands

  • Lifting, pushing, pulling, carrying -limited lifting, pushing, pulling, carrying up to 15-20 lbs. Generally boxes, computer equipment.

  • Bending/kneeling -limited bending/kneeling required when arranging supplies or equipment.

  • Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.

  • Excellent hearing required to train and interact with management and associates.

  • Excellent vision required to read reports, computer, etc.

Environment

Prolonged sitting throughout entire shift at computerized or manual work station in office environment. Inside 95% of shift.

ID: 2022-8929

Position Type: Regular Full-Time

Property : Marriott Tech Center

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $17.00/Hr.

Max: USD $17.00/Hr.

Tipped Position: No

Address : 4900 S Syracuse St

City : Denver

State : Colorado

EOE Protected Veterans/Disability

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