Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Reservation Agent in Denver, Colorado

Why us?

Hiring Bonus! $500.00 eligible

Pay Rate: $17.00/hour + Monthly Incentives

The Sage Collection – a family of high-end, innovative hotels and restaurants – strives to create places that people go to, not through. From The Oxford , the most historic hotel in Denver, to The Maven in the reinvented micro-district, Dairy Block, The Sage Collection properties continually provide meaningful experiences to both guests and associates alike. Other members of the collection include The Crawford at Union Station, The Hotel Zags in Portland, OR and The Hutton Hotel in Nashville, TN.

Your adventure awaits. Apply today! Work where you belong.

A Rewarding Experience:

  • Complementary RTD EcoPass

  • $500 hiring bonus: upon joining our team, we will offer $250.00 on your first paycheck and $250.00 after 90-days employment as a bonus!

  • Medical, dental, & vision insurance

  • Health savings and flexible spending accounts

  • Basic Life and AD&D insurance

  • Paid time off for vacation, sick time, and holidays

  • Eligible to participate in the Company’s 401(k) program with employer matching

  • Employee Assistance Program

  • Tuition Reimbursement

  • Great discounts on Hotels, Restaurants, and much more

  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

Responsibilities

  • Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.

  • Gathers needed information from customer in order to confirm reservation.

  • Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.

  • Promotes the hotel and its services in order to capture customers and increase revenues.

  • Operates reservations system by entering and accessing data in order to provide callers with accurate information.

  • Duties will include manual and computerized skills and completion of daily checklist functions.

  • Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.

  • Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.

  • Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.

  • Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.

  • Maintains a friendly, cheerful and courteous demeanor at all times.

  • Manages resources including franchise systems, yield systems and tracking systems.

Compensation:

$17.00 / Hour

Qualifications

Education/Formal Training

High school diploma or equivalent.

Experience

No previous experience required.

Knowledge/Skills

  • Must have basic customer service skills and PC operation.

  • Must be extremely adept communicator and fluent in oral and written English.

  • Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.

  • Must be able to use tact and understanding when dealing with demanding customers.

  • Must be able to memorize facts and figures.

  • Must be organized and display patience when handling more than one call at a time.

  • Must be friendly, enthusiastic and helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have ability to read small details on computer screen, detailed computer printouts and written communications.

  • Must be able to use computer key board and handle written material.

  • Must have ability to communicate and to follow written or verbal instruction.

ID: 2022-9075

Position Type: Regular Full-Time

Property : Sage Call Center

Outlet: Hotel

Category: Reservations

Min: USD $17.00/Hr.

Tipped Position: No

Address : 1600 17th St

City : Denver

State : Colorado

EOE Protected Veterans/Disability

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