Sage Hospitality Resources PBX Agent/Phone Operator in Denver, Colorado
The Curtis, a Doubletree by Hilton, is looking to hire personable PBX Agents with a passion for hospitality. Retro, kitschy and cool, the Curtis is an experiential hotel supported by Hilton, branded specifically for someone looking for something different. The Curtis features themed and hyper-themed suites and a different retro genre for each of its floors. With an upbeat tempo and a perfect downtown Denver location, the Curtis encourages all guests to \"stay happy\".
The Curtis offers the following benefits for full-time team members:
401K retirement savings plans with matching
Medical insurance plans with dental and vision options available after 60 days of employment
Paid Time Off accruals after 6 months of employment
Discounts on Hilton hotels worldwide
Discounts on Sage hotels and restaurants across the country
Free employee meals served in the cafeteria
PBX Agent/Phone Operator
The Curtis/Doubletree Hilton Hotel
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful.
Must have vision to read small details on computer screen, detailed computer printouts and written communications. Must have manual dexterity to use computer key board and handle written material. Must have ability to communicate verbally and to follow written or verbal instruction.
High school diploma or equivalent.
No previous experience required.
Telephone, calculator, PC.
Prolonged sitting throughout entire shift at computerized or manual work station in office environment.
Full Time - Regular