Sage Hospitality Resources PBX Agent/Phone Operator in Denver, Colorado

10954BR

Req #:

10954BR

Why Us:

The Curtis, a Doubletree by Hilton, is looking to hire personable PBX Agents with a passion for hospitality. Retro, kitschy and cool, the Curtis is an experiential hotel supported by Hilton, branded specifically for someone looking for something different. The Curtis features themed and hyper-themed suites and a different retro genre for each of its floors. With an upbeat tempo and a perfect downtown Denver location, the Curtis encourages all guests to \"stay happy\".

The Curtis offers the following benefits for full-time team members:

  • 401K retirement savings plans with matching

  • Medical insurance plans with dental and vision options available after 60 days of employment

  • Paid Time Off accruals after 6 months of employment

  • Discounts on Hilton hotels worldwide

  • Discounts on Sage hotels and restaurants across the country

  • Free employee meals served in the cafeteria

Job Title:

PBX Agent/Phone Operator

Location Name:

The Curtis/Doubletree Hilton Hotel

City:

Denver

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful.

Abilities

Must have vision to read small details on computer screen, detailed computer printouts and written communications. Must have manual dexterity to use computer key board and handle written material. Must have ability to communicate verbally and to follow written or verbal instruction.

Education/Formal Training

High school diploma or equivalent.

Experience

No previous experience required.

Material/Equipment Used

Telephone, calculator, PC.

Environment

Prolonged sitting throughout entire shift at computerized or manual work station in office environment.

Position Type:

Full Time - Regular

State:

CO