Why us?

Job Close Date: July 1, 2024 or until filled.

A position is open at Hotel Indigo Denver Downtown !Located in Denver’s historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city’s gold rush roots. Our modern hotel features 180 guest rooms and well-appointed meeting spaces. Additionally, with direct access to I-25 and the RTD Light Rail with service to the Denver International Airport, Hotel Indigo is centrally located in the heart of Denver’s buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver’s wild past and booming future. Come be a part of the story at Hotel Indigo!

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Oversee the coffee service for our guests and ensure a quality experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare beverage and pastry items for the breakfast function. Maintain clean and sanitary coffee cart area.

Responsibilities

• Be dependable and prompt, arriving on time and ready to work in a clean uniform and a nametag.

• Prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations.

• Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.

• Keep all tables bussed and cleaned throughout the entire time breakfast and happy hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.

• Receive and unpack the items as they arrive from food vendors. Date all items as they arrive and pack them according to safety standards practicing FIFO (First in first out).

• Greet each guest as they arrive for breakfast. Assist with service if required and replenish coffee as time permits.

• Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.

• Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.

• Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.

• Create and maintain a pleasant presentation for breakfast.

• Maintain a clean breakfast area, store food and remove all trash. Take trash out to dumpster as needed.

• Continuously look for cost-effective ways to improve breakfast appeal.

• Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.

• Maintains a friendly, cheerful and courteous manner at all times.

• All other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know ordering procedures and be knowledgeable of safe food handling processes.

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

• Must be competent in oral and written English.

• Must have vision ability to read written communications and handle paperwork processing

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.

• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.

• Mobility: Maneuver in narrow areas and between seated guests.

• Continuous standing required to service guest functions; 100% of the time scheduled.

• Climbing approximately 12 steps 20% of 8 hours.

• No driving required.

• Must have moderate comprehension and literacy to read use records and all special requests.

• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits

▪ Supplemental Pay: Tips

▪ Paid sick time

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Great discounts on Hotels, Restaurants, and much, more.

▪ Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral

ID: 2024-23614

Position Type: Regular Part-Time

Property : Hotel Indigo Denver

Outlet: Hotel

Category: Restaurant Operations

Min: USD $21.00/Hr.

Max: USD $21.00/Hr.

Tipped Position: Yes

Address : 1801 Wewatta St

City : Denver

State : Colorado

EOE Protected Veterans/Disability