Why us?

Base Salary: $48,000 annually + 100% commission on new memberships

Welcome to the Oxford Club & Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.

Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.

A Rewarding Experience:

• Complementary RTD EcoPass

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Company-paid short-term disability

• Paid time off for vacation, sick time, and holidays

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

Meets and exceeds revenue goals by signing new membership accounts. Plan and manage the fitness operations to achieve member satisfaction and retention while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the fitness related areas.

Responsibilities

Membership Sales:Proactively sell membership through direct sales activities in effort to meet individual sales goals. Reviews and updates membership contracts, sets up; accounts, billing information and collections with ASF. Provide monthly reports to Director of Spa and Fitness as it relates to; new members, lost members, expired memberships, revenue generated to meet budget demands.

Sales & Marketing:Implement initiatives to drive the business to increase membership revenue. Create promotions and programs to generate new members and maintain existing membership base, develop monthly class schedule, and remain current with industry fitness trends. Coordinate special events in conjunction with Director, initiate B2B relationships to generated corporate memberships, attend networking and volunteer functions, drive social media and email campaigns.

Member & Guest Experience:Ensure all members and guests have excellent customer service experiences, responsible for helping with resolution of concerns or complaints. Maintain a fun, upbeat, safe, and healthy environment for members by providing a personalized experience. Maintain strong communication with the members, guests and Director.

Education:Continue to seek out educational opportunities for self and team to keep Oxford Club on the cutting edge of industry trends and products. Set up annual CPR trainings and ensure all instructors and contractors are up to date with certifications, insurance and other requirements.

Operations/Facility:Coordinates with Director on facility maintenance, projects, work orders, and first aid maintenance throughout the facility. Responsible for locker and steam room maintenance, and first aid items.

Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Contributes to the overall sales effort during planning and strategy phases through research and knowledgeable input.

OTHER RESPONSIBILITIES

Performs other duties as assigned or deemed necessary by management.

Qualifications

Competencies

Strategic Skills

Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.

Courage

Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly. Let’s people know where they stand and can take negative action when needed.

Energy and Drive

Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.

Personal and Interpersonal Skills

Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational level. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation.

Knowledge/Skills

• Has a background in Sales of 1-3 years proven proactive direct sales experience and highly developed customer service skills.

• Requires effective business writing skill and is proficient in excel.

• Has basic knowledge of fitness equipment and techniques.

• Displays a neat, clean, and business-like appearance always.

• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs and use door keys.

• Vision to read fine print and computer screens, to see colors to observe rooms in poorly lit conditions.

• Understand and follow verbal/written instructions.

• Work on more than one task at a time. Set and manage priorities and plan activities in advance.

• Develop strong internal and customer relationships. Solve problems and make sound business decisions.

• Respond to coaching, feedback, and training.

Abilities

• Lifting, pushing, pulling, and carrying – must be able to accomplish any task required of associates within assigned departments.

• Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.

• Mobility - must be able to accomplish any task required of associates within assigned departments.

• Continuous standing - must be able to accomplish any task required of associates within assigned departments.

• Driving required as necessary.

Education/Formal Training

College Education is required.

Experience

1-3 years of sales experience.

Material/Equipment Used

Must be able to operate general office equipment - computer, copier, telephone, calculator, etc.

Environment

Inside 60% of time

General office, hotel and gym enviroment

ID: 2023-16964

Position Type: Regular Full-Time

Property : The Oxford Hotel

Outlet: Hotel

Category: Spa

Min: USD $48,000.00/Yr.

Tipped Position: No

Address : 1600 17th St

City : Denver

State : Colorado

EOE Protected Veterans/Disability