Sage Hospitality Group Outlets Manager in Denver, Colorado
Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and synthesis…of finding what defines their travels, and themselves.
At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.
The Denver Marriott Tech Center features 605 guest rooms, over 49,000 square foot of meetings space, and a local Beer Garden. Located in the heart of the Denver Tech Center there is easy access to the light rail taking you right into Downtown Denver. It’s also near Denver Tech Center’s top attractions, including activities in Greenwood Village, Comedy Works, the Landmark Theater & Village Greens Park.
Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!
In your role at the Marriott Denver Tech Center, you will be enriching the lives of our fellow team members and our guests’ one experience at a time. You play an important role in being a “Host” for our hotel by creating meaningful connections, responding to cues, and making it brilliant.
We dare to be different; not only in the experiences we provide our guests, but also in the experience we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being a part of an organization where things matter is what our associates’ value most.
Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.
Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
More than two years of post high school education.
Two to three full years of full employment in a related position with this company or other organization(s).
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions which are generally guided by established policy and procedures.
Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
Must have knowledge of chemicals/agents for training purposes.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.
Mobility -95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station -minimal stationary standing.
Climbing stairs -varies by location.
No driving required.
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
▪Marriott and Sage Hotels and Restaurant Discounts Worldwide
▪Free On-Site Parking
▪One free hot meal per shift
▪Free RTD EcoPass
▪ Competitive Benefits Package
▪ Health savings and flexible spending accounts
▪ Basic Life and AD&D insurance
▪ Company-paid short-term disability
▪ Paid time off for vacation, sick time, and holidays
▪ Eligible to participate in the Company’s 401(k) program with employer matching
▪ Employee assistance program
▪ Tuition Reimbursement
▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Position Type: Regular Full-Time
Property : Marriott Tech Center
Category: Restaurant Operations
Min: USD $60,000.00/Yr.
Max: USD $65,000.00/Yr.
Address : 4900 S Syracuse St
City : Denver
State : Colorado
EOE Protected Veterans/Disability