Sage Hospitality Resources Marketing Manager in Denver, Colorado
Marriott Denver Tech Center (DTC) is now part of the Sage Hospitality portfolio; the largest hotel in our company’s history. We invite you to come be part of the team as we transform the hotel that will certainly leave a lasting mark to a property that will impact this community for years to come.
Marriott DTC boasts 605 rooms and over 45,000 square feet of meeting and event space and has long been one of the leading transient and group hotels in the Denver Tech Center market.
We invite you to explore a career with Team DTC as we strive to be the employer of choice. Our vision – to be the best hotel in Denver – to be a place where associates want to work – where we create memorable experiences, and where we surpass owner expectations!!!
As part of Sage Hospitality’s Premium Branded division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Marriott Denver Tech Center
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Sale, plan, organize and manage the details for restaurant events including meetings, reunions, social functions, catering, etc. Manage the sales process for restaurant functions over 12 people to include, proposals, BEO creation, menu selection, and internal communication with restaurant and kitchen. Mange the marketing plan for the restaurant on a quarterly and annual basis to include; graphics, PR, and offsite event coordination.
Plan and manage the daily operations of the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals .
Achieve a minimum of 90% of sales productivity goals and 100% of activity goals, as established by management.
Work with GM of Food and Beverage to create, maintain, and track the success of a strategic marketing plan for the restaurant.
Responsible for following the marketing plan to achieve business goals as determined by the GM of Food and Beverage.
Responsible for effectively communicating with the various departments to ensure that the meeting and related
functions are executed to the clients \"expectations plus one\".
Direct Sales: Targets appointment-oriented sales calls to ensure a successful direct sales effort, in accordance with goals established by the department budget and marketing plan.
Key Account Management: Maximize current F&B outlet key accounts by identifying and developing those that offer revenue growth.
New Account Development: Captures competitor’s accounts through networking and research in order to target and solicit those most probable to generate new business.
Acquire referrals from existing accounts: Follow up on all leads within 48 hours of receipt in an effort to create new business for the restaurant and when appropriate send leads to other Sage Restaurant Group locations.
Group Retention: Is responsible for rebooking group and applicable catering events through building strong, professional customer relationships and providing consistent outstanding customer service.
Account Service and Management: Maintains well-documented, accurate, organized and up to date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops customer profiles and maintains an effective trace system including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
Represent his/her-self and the restaurant with the highest level of integrity and professionalism, a service-focused approach and caring, sincere, attitude at all times.
Manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
Respond to customer trends, needs, issues, to ensure a quality experience and enhance future sales prospects.
Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
SUPERVISORY DUTIES - Provide leadership and manage thirty to fifty associates in the food and beverage department. May work as a Manager of Duty for the property.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.
Effectively assigns and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization.
Energy and Drive
Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.
Personal and Intrapersonal Skills
Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.
Requires knowledge of general sales techniques, yield management and customer service skills.
Graphic design proficiency (specifically with Microsoft Publisher and Adobe InDesign) preferred.
Proficient in Microsoft Office Programs and Delphi.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Excellent hearing required to discern/resolve complaints, issues and participation in meetings for feedback.
Requires ability to hear, speak, read and write English fluently.
Requires effective business writing and speaking skills.
Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
Possess the ability to work under pressure and have the ability to complete multiple tasks simultaneously.
Excellent reading and writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
Understand and follow verbal/written instructions.
Develop strong internal and customer relationships.
More than two years of post-high school education.
One to two full years of employment in a related position with this company or other organization(s).
General office and restaurant equipment: computer, copier, facsimile, telephone, calculator,credit card machine, POS systems, vacuum cleaner, coffee machine, toaster, liquor and soda gun.
Restaurant and office environment, weather exposure when making sales calls
Full Time - Regular
4900 S Syracuse Street