Sage Hospitality Resources Manager of Property Technology in Denver, Colorado
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.
Sage Hospitality Group is set to hire a Manager of Property Technology to join us at our corporate office located in downtown Denver. This position is perfect for someone who can be both strategic and technical in overseeing the IT systems deployed at Sage’s portfolio of managed hotels and restaurants. We are looking for a technology generalist who has experience overseeing multiple brands and restaurants in the hospitality industry.
Competitive salary and benefits
The incredible opportunity to live the Sage Hospitality Group experience; enriching lives by investing in and connecting with our amazing associates, community, customers, and partners
· A strong background in hotel technology including property management systems, restaurant point of sale, workstations, networking, firewall, data security, and both guest facing and brand managed network systems.
· Experience in the following:
o Project Management/Execution
o Vendor Management
o Capital Budgeting
o Operational Support
Our focus is to support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence. Join us today!
The Property Technology Team at Sage Hospitality is tasked with technical and strategic oversite of all IT Systems deployed at Sage’s portfolio of managed hotels and restaurants. The primary responsibilities of the team include project management services for major IT projects, act as escalation point for critical issues, develop annual IT budgets for capital projects, and ensure the hotel adheres to hotel brand standards.
The Manager of Property Technology reports to the Director of Property Technology and is tasked with providing the above scope of services to a select set of Sage hotels and restaurants in addition to supporting specific initiatives of the Property Technology group. This individual is responsible for proactive oversite of multiple hospitality IT environments, technical communication with vendors, and non-technical communication with home office and hotel leadership, as well as hotel owners.
SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.
A typical hotel technology stack consists of the Property Management System, Restaurant Point of Sale, credit card terminals, workstations, servers, printers, building WiFi, PBX, TV, and Spa systems deployed across administrative, guest facing, or brand managed networks. The Manager of Property Technology is responsible for understanding the design and functions of each of these systems so they can provide necessary support and guidance required to maintain hotel operations.
Initiate new projects
Build comprehensive project plans including project dependencies, critical path, & appropriate resources, gather necessary stakeholder support and funding
Execute project plans
Identify potential pitfalls, manage change process, and create contingency plans
Maintain communication with project stakeholders throughout project lifecycle via proposals, reports, and presentations
Close out projects and update all necessary documentation
Maintain relationships with key vendor contacts
Ensure vendors meet project timelines and SLAs, ensure vendors take accountability
Understand vendor service and escalation methodology
Continuously evaluate new vendors and solutions
Participate in annual Hospitality Information Technology Conference (HITEC)
Develop annual capex budgets for hotel projects
Submit budgets based on property fiscal calendar requirements
Field questions from hotel owners and other key stakeholders regarding capex requirements.
Create contingency plans when funding is unavailable
Support hotel IT needs as necessary
Develop five-year business forecasts to account for standard hardware lifecycles and necessary equipment refreshes
Develop and Maintain Process and support Documents
Maintain a working knowledge of Brand IT requirements and update stakeholders accordingly
Ability to communicate technical topics to non-technical IT stakeholders across all levels of the organization
Understand and implement brand standards defined by Marriott, Hilton, IHG, and other hotel flags
High touch, proactive customer service mentality
Excellent written and verbal communication skills
Ability to learn and deploy new technologies quickly and adapt technical solutions to changing business needsMaintain supportable, organized, and documented IT environments
Occasional after-hours and weekend support and travel
Complete special projects and other responsibilities as assigned.
SUPERVISORY DUTIES - None
Quickly grasps and integrates new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues, and problems. Considers multiple resources and methods for analyzing challenges. Ability to pivot as priorities rapidly change. Makes great decisions.
Effectively prioritizes work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Rapidly adjusts work to accommodate expected and unexpected changes. Gauges progress with respect to overall impact and results.
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
ENERGY AND DRIVE
Energetic and takes initiative. Pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.
PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality. Able to engage easily and actively connect with others. Clearly and intuitively communicates technical information to non-technical parties. Genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.
Working knowledge of project management, IT Auditing, PCI, data security, firewalls, hospitality applications, server configuration and virtualization, networking, data circuits, remote access, data backup, disaster recovery, and telecommunication systems.
Must possess excellent customer service and communication skills.
Current driver’s license and reliable transportation. Ability to lift, carry and push up to 50lbs. Ability to frequently bend over and kneel when dealing with equipment.
Bachelor’s degree and relevant experience.
2-3 years’ experience in technology project management, operations, or sales
2-3 years’ experience in hospitality with an interest in technology either at a property or corporate environment
Office and business equipment, basic IT tools
Ability to travel up to 50% of the time.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.
Position Type: Regular Full-Time
Property : SHR
Category: Information & Technology
Address : 1575 Welton Street, Suite 300
City : Denver
State : Colorado
EOE Protected Veterans/Disability