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Sage Hospitality Resources Help Desk Technician in Denver, Colorado

14385BR

Req #:

14385BR

Why Us:

Are you a computer savvy person with a passion for helping others? If so, our Help Desk Technician could be the perfect role for you! In this role, you will be responsible for assisting Sage associates with Help Desk tickets for both our corporate office and our hotel properties. You will work with and manage relationships with third party vendors and property support companies. Customer service experience is required for this role and any Help Desk certifications are preferred.

Why You Want This Job:

  • Worldwide hotel discounts

  • 3 weeks’ vacation + holidays

  • Medical, Dental, 401k match

  • Fantastic team and work culture

  • Great location in Downtown Denver

  • ECO Pass for transportation

Sage Hospitality is on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world.

Job Title:

Help Desk Technician

Location Name:

Sage Hospitality Home Office

City:

Denver

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

The primary responsibilities of the Help Desk Technician include but are not limited to: support of end users, computer systems, peripherals, and software necessary to complete their job functions.

Requirements:

Competencies

Strategic Skills

Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback

Knowledge/Skills

Must have the ability to travel to the various Sage Hospitality locations.

Strong knowledge of windows XP/Windows 7, Microsoft Outlook and other Microsoft technology

Strong PC hardware skills are a must.

Familiar with supporting Citrix environments.

PC/Desktop imaging experience using Symantec Ghost or related product is preferred.

Experienced with workstations and laptops, printers, and networking hardware and software components. Excellent attention to detail and multi-tasking skills

Abilities

Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.

Must have ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.

Flexible schedule and availability to be on call during weekends and holidays.

Ability to troubleshoot problems in a methodical and thorough manner.

Ability to work calmly in a fast-paced, sometimes high pressure environment.

Excellent hearing required for telephone inquiries and client and associate handling.

Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel and building locations to assist clients.

Requires sitting most of the time, but does entail walking, standing and carrying of up to 15 pounds short distances.

Requires bending, reaching, oral communication skills, analytical skills and special visual considerations such as color selection/evaluation.

Education/Formal Training

High school education or equivalent experience, college degree or pursuit of degree preferred.

Experience

1 – 3 years of experience in similar role.

Material/Equipment Used

Office equipment and materials

Environment

General office environment including distractions and interruptions from phones, vendors and associates.

Office setting – protection from weather conditions, however, during travel will require endurance of variable temperature changes.

Significant amounts of time will be spent on the telephone.

Position Type:

Full Time - Regular

State:

CO

Address 1:

1575 Welton Street, Suite 300

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