Sage Hospitality Resources Front Desk Agent in Denver, Colorado
Aposition is open at Hotel Indigo Denver Downtown!Located in Denver’s historic Union Stationneighborhood,Hotel Indigo Denver Downtown is an upscale hotel withsubtle nods to the city’s goldrush roots. Our modern hotelfeatures180 guest rooms, well-appointed meeting spaces,and a popularonsite restaurant and whiskey bar, Hearth &Dram.Additionally, with direct access to I-25 and the RTDLight Rail with service to the Denver International Airport,Hotel Indigo is centrally located in the heartof Denver’sbuzzing downtown corridor.Hotel Indigo offers urban explorers and modern pioneers animmersive outlet to discover Denver’s wild past and booming future. Come be a part of the story atHotel Indigo!
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
High School diploma or equivalent
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
$500 HIRING BONUS!!!!
Employee Referral Program -$500 to $1000 Bonus based on position!
Discounted Rates at Sage Hotels and SRGRestaurants!
Medical, Dental, Vision, 401K and Flex Spending Account for Full Time Employees
Paid Time Off for Vacation, Sick Days, and Holidays for Full Time Employees
Position Type: Regular Full-Time
Property : Hotel Indigo Denver
Category: Front Desk & Guest Services
Min: USD $16.00/Hr.
Address : 1801 Wewatta St
City : Denver
State : Colorado
EOE Protected Veterans/Disability