Sage Hospitality Resources Event Concierge in Denver, Colorado

10909BR

Req #:

10909BR

Why Us:

After spending 12 months going through an extensive, multi-million dollar renovation, the Marriott Denver Tech Center offers genuine hospitality and unmatched amenities for today's modern travelers. We are conveniently located in the Denver Tech Center and are only a few minutes’ walk from a Light Rail station – which connects you to multiple areas of the Denver-Metro area to make your commute a breeze.

As a food and beverage associate, you will have an opportunity to work directly with our new restaurant concept, Pint Brothers. Designed and created by our partners at SRG, this ale house themed restaurant is crafted to blend the old with the new in a timeless fashion. In its simplicity and richness, accompanied by an outstanding team, we will be able to create a refreshing contrast to other local restaurants and be a go to eatery for our guests, nearby business professionals and local residents alike.

At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.

Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!

Job Title:

Event Concierge

Location Name:

Marriott Denver Tech Center

City:

Denver

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

POSITION FOCUS

To coordinate and successfully execute parties and special events including meetings, reunions, social functions and catering. Responsible for helping to achieve guest and customer satisfaction and team goals.

SERVICE CULTURE FOCUS

To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES

Meet group contact prior function, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set-up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try fulfill any special event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Responsible for the successful execution of party and special event promotions by assisting clients with set-up, decoration, meal service, and planned activities for party guests.

Responsible for effectively communicating with various departments to ensure that the event functions are executed to exceed clients’ expectations.

Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interaction.

Assist with completing any required event reports

Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner

Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

Display a neat and business-like appearance at all times

Assist sales department with client events etc.

Ensures prompt and courteous service of menu items as detailed on banquet event order.

Project and maintain positive relations/interactions with guests.

Attend regularly scheduled staff meetings and training programs as required.

Performs other duties as assigned, requested or deemed necessary by management.

OTHER RESPONSIBILITIES

Provides assistance to other hotel departments to contribute to the best overall performance of the department and the hotel.

Must fully comply with Sage Hospitality’s rules and regulations for the safe and efficient operation of the hotel facilities.

The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shift other than those they prefer to normally work

Associates are required to fully comply with Sage dress policy and standards

SUPERVISORY DUTIES - ­None

Requirements:

STRATEGIC SKILLS

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

OPERATING SKILLS

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

COURAGE

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

ENERGY AND DRIVE

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

PERSONAL AND INTERPERSONAL SKILLS

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

KNOWLEDGE/SKILLS

Requires proficiency on the computer utilizing basic software i.e. Word, Excel

Strong typing skills

Requires highly developed customer service skills.

Requires ability to hear, speak, read and write English fluently

Strong organizational skills

Requires effective verbal communication and business writing

ABILITIES

Required to stand, walk, see and hear for long periods of time.

Occasionally required to sit, pull, carry and reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Ability to lift, push, pull and carry tables, chairs, and trays 20-40 lbs

Bending – Bend to pick up dropped items as needed. Bend to assist in food service and getting supplies.

Mobility – 95% of shift covering all areas of the hotel

EDUCATION/FORMAL TRAINING - High school education helpful.

EXPERIENCE – Hotel F&B Operations experience preferred.

MATERIAL/EQUIPMENT USED

Computer, copier, telephone, calculator, etc.

Standard restaurant equipment such as tray stands, serving utensils, table, chairs, etc

ENVIRONMENT

Inside 95% of workday. Regularly exposed to kitchen and office equipment. The noise level in the work environment is usually moderate to noisy.

Position Type:

Full Time - Regular

State:

CO