Sage Hospitality Resources Director of Sales Technology in Denver, Colorado
Sage Hospitality Group is set to hire a Director of Sales Technology
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Responsible for coordinating all activities related to Sales & Catering systems.
We’re looking for a high-energy individual to manage and “quarterback” the implementation, training and ongoing support of Sales & Catering systems. For new properties, you will coordinate with Marriott, Starwood or Amadeus to install the appropriate Sales & Catering system (e.g., CI/TY, ISAC, Delphi), migrate contacts and contracts to the new system, train the group sales teams and share Sage Hospitality best practices around the creation of contracts, resumes, BEOs and all sales related reports. For existing properties, you will keep group sales teams informed of web-based training opportunities, system upgrades and enhancements, system outages, and Sage Hospitality best practices around the creation of contracts, resumes, BEOs and reports.
Additionally you will serve as the liaison between Sage Hospitality and the various system vendors and the liaison between the corporate sales team and other corporate departments such as Finance, IT, and Business Intelligence.
Implementation and Setup
Coordinate with sales system vendors and third-party consultants to implement and configure new system deployments, including transferring of data and integrations to other systems including integration to Delphi FDC, and transitions to other brand systems as needed (e.g., PMS, RMS, Sharp, ISAC, CITY, Hilton, Financial Systems)
Project manage these implementations from a time, staffing and budget perspective to ensure that all deployments have a designated due date and occur on-time and on-budget.
This role may require travel from time to time especially with new builds and transitions.
Deliver comprehensive training to Group, BT, Catering teams as well as DOSM in advance of hotel openings or transitions
Provide direction for new Sage associates on sales systems by directing them to vendor-provided training materials and courses as needed
Provide all Sales teams/associates with direction on “how to” navigate the library of training documents, videos, job aids, etc. to ensure that associates have access to the training materials necessary to complete Group Sales functions
Provide recommendations for advanced training where applicable and help Sage associates plot learning paths so that sales system skills remain fresh and relevant this may include monthly/qrtly webinars
Facilitate training on all Sage month end reporting and goal setting workbooks to include monthly/qrtly webinars or team and one on one instruction
Support and Maintenance
Project manage all upgrades, transitions, integrations, data conversions, and system replacements for sales systems
Compile and maintain inventory of sales software and systems assets and their corresponding contracts/agreements
Field incoming request tickets from Sage Sales Helpdesk to resolve sales system issues. Provide a 24 hr. response time with a projected completion date.
Record, track, and document the problem-solving process to build out a knowledge repository
Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Provide troubleshooting documents for Tier 1 help desk to allow the Operations team to better support the sales applications
Prioritize, schedule, and administer appropriate change management for all instances where enhancements and defect resolution are required
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved before sending out to the field.
Apply diagnostic utilities to aid in troubleshooting before field distribution
Communicate sales application issues to key stakeholders, including management, vendors, end users, and unit leaders in a timely manner
Identify and master appropriate software applications used and supported by the organization
Coordinate with department heads to assess departmental application training needs and objectives
Manage user level application access and auditing of access for all sales tools
Responsible for leading change management around the sales systems function including focus group discussions, system requirements gathering and documentation, buy in from stakeholders across the organization, and ensuring appropriate training, etc.
Reporting and Analysis
Assist all Sales teams with all reporting needs including Sales Pace reports, funnel tracking, and ad hoc reporting requests including monthly webinars
Responsible for standardizing roll up of market driven data for Sage i.e.: market vision or market specific data for properties in order to provide better sales target Intel.
Create a library of standardized market vision reports for property use as needed.
Extract data through MPE based controls and provide support to hotels on analyzing this data
Help standardize system reports across Sage properties and ensure that metrics and data definitions remain consistent including the creation of accurate sales reporting tools to include incentive plans, pace reports, EOM reports, Sage roll up pace reporting, star analytics (must be proficient in excel with an advanced skill set to create formula driven documents with accuracy)
Partner with Business Intelligence team to create automated reports where possible
Create and distribute sales trend reports such as pace roll ups, space usage, productivity roll ups and segmentation analysis
Provide relevant brand data to assist in sales
Create group and catering forecasting tools.
Create STR and other sales-related performance trends Strategy and Planning
Ensure that Sales & Catering systems meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
Establish a Sales & Catering system roadmap for the organization including supporting operating and capital budgets.
Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Vendor management of all sales application and service vendors including: negotiation of contract terms, escalation of issues, scheduling of resources, representing Sage’s interest in future application functionality, etc.
Work with the Property Technology and Infrastructure and Security teams to ensure existing and future applications will work as expected within the Global Office and Property Environments
Work with the Enterprise Application team to ensure the sales system roadmap is in alignment with other Application roadmaps
Involved with the development of the Application Management standards for Sage Hospitality and responsible for adherence to these standards across the sales applications
Effectively manage and engage in multiple initiatives simultaneously
Bachelor’s degree required
Undergraduate degree in Hospitality Management, Business, Marketing or Communication preferred
Project Management certifications preferred
3+ years of recent hands-on Sales & Catering system experience required
Prior vendor management experience preferred but not required
Hands-on experience with Sales & Catering systems (e.g., Marriott CI/TY, Starwood ISAC, Amadeus Delphi)
Hospitality group sales experience preferred
Hospitality food and beverage experience preferred
Formal project management training and certification (e.g., PMP) preferred
Experience with business intelligence reporting tools preferred
Expert skills with MS Excel
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work well across the business, properties, and other support teams to achieve a common vision
Ability to multitask, meet deadlines, prioritize requests, and work independently while producing quality work
Ability to recognize complex business needs and requirements, and identify sound solutions
Excellent communication skills
Excellent customer service skills
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Position Type: Regular Full-Time
Property : SHR
Outlet: Not Applicable
Category: Information & Technology
Min: USD $90,000.00/Yr.
Max: USD $120,000.00/Yr.
Tipped Position: No
Address : 1575 Welton St
City : Denver
State : Colorado
EOE Protected Veterans/Disability