Sage Hospitality Jobs

Job Information

Sage Hospitality Group Director of Operations in Denver, Colorado

Why us?

Compensation: $90,000 - $110,000 annually

Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.

Our personality and sense of charm— which we’ve been curating for more than 100 years —gives us an easy confidence that allows us to comfortably stand out from the crowd.

Be a part of history and stay for the story. The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong.

A Rewarding Experience:

  • Unlimited PTO

  • Eligible to particiapte in the Sage Bouns Plan. Up to 30% of your salary

  • Medical, dental, & vision insurance

  • Health savings and flexible spending accounts

  • Basic Life and AD&D insurance

  • Complementary RTD EcoPass

  • Eligible to participate in the Company’s 401(k) program with employer matching

  • Employee Assistance Program

  • Tuition Reimbursement

  • Great discounts on Hotels, Restaurants, and much more

  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Responsibilities

  • Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

  • Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.

  • Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.

  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.

  • Execute and promote an accident prevention program to minimize liabilities and related expenses.

  • Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

  • Assume the responsibilities of the General Manager in his/her absence.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Five to ten years of employment in a related position with this company or other organizations

Knowledge/Skills

  • Requires advanced knowledge of the hospitality and business management fields.

  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

  • Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

  • Must have excellent speech and written skills in order to communicate with managers, guests and employees.

  • Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have vision ability in order to visually inspect hotel.

  • Must have mobility to walk through the front and the back of the hotel.

  • Climbing approximately 20-30 steps 10% of the week.

  • Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

ID: 2023-16027

Position Type: Regular Full-Time

Property : The Oxford Hotel

Outlet: Hotel

Category: Operations Management

Min: USD $90,000.00/Yr.

Max: USD $110,000.00/Yr.

Tipped Position: No

Address : 1600 17th St

City : Denver

State : Colorado

EOE Protected Veterans/Disability

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