Sage Hospitality Jobs

Job Information

Sage Hospitality Resources Concierge in Denver, Colorado

Why us?

Discover the best of Denver at JW Marriott Denver Cherry Creek. Providing an authentic, inspiring andcomfortable environment that allows guests to experience enriched hospitality through approachableluxury. Join our award winning team and discover your place, in the heart of it all.As part of the Front Office team you will be the face of JW Marriott Cherry Creek providingextraordinary service, knowledgeable about our unique surrounding, always greet with a smile,and offer all necessary assistance to every guest.

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

  • Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.

  • Offer services of ticket agencies, limousine service and tour guide organizations to guests.

  • Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

  • Requires knowledge of hotel policies, procedures and services.

  • Ability to communicate in English. Second language is desirable.

  • Ability to achieve positive guest relations and maximize guest satisfaction.

  • Excellent hearing required to communicate in person and on telephone frequently.

  • Moderate vision required to set-up food display.

  • Understand recreational information.

  • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.

  • Pushing/pulling small cart.

  • Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.

  • Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).

  • Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

Benefits

Marriotthotel discounts around the globe

Sage Hotels & restaurant discounts across the USA

Medical, Vision & Dental Insurance

Discounted Parking

Referral Bonus Eligible

ID: 2022-9002

Position Type: Regular Full-Time

Property : JW Marriott Cherry Creek

Outlet: Not Applicable

Category: Front Desk & Guest Services

Min: USD $17.00/Hr.

Max: USD $17.00/Hr.

Tipped Position: No

Address : 150 Clayton Ln

City : Denver

State : Colorado

EOE Protected Veterans/Disability

DirectEmployers