Why us?

Position starting rate: $20/hr

Job Close Date: July 6, 2024 or until filled

More than a hotel in Denver, The Crawford Hotel is the best place to meet, shop, eat, drink, stay, and work — right above Denver Union Station.Join our team and play a part in illuminating history .

Inside this iconic building, memories are made and inspiration blooms . Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction.

Make your mark at the quintessential spot in Denver, a true landmark location. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong.

A Rewarding Experience:

• Complementary RTD EcoPass

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, and holidays

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

• If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.

• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.

• Offer services of ticket agencies, limousine service and tour guide organizations to guests.

• Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Requires knowledge of hotel policies, procedures and services.

• Ability to communicate in English. Second language is desirable.

• Ability to achieve positive guest relations and maximize guest satisfaction.

• Excellent hearing required to communicate in person and on telephone frequently.

• Moderate vision required to set-up food display.

• Understand recreational information.

• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.

• Pushing/pulling small cart.

• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.

• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).

• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

ID: 2024-23420

Position Type: Regular Full-Time

Property : The Crawford Hotel

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $20.00/Hr.

Tipped Position: No

Address : 1701 Wynkoop St

City : Denver

State : Colorado

EOE Protected Veterans/Disability