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Sage Hospitality Resources Catering Sales and Event Specialist in Denver, Colorado

14514BR

Req #:

14514BR

Why Us:

Un-conventional (Location and Look)

Not your average Embassy Suites, our urban location directly across the street from the Colorado Convention Center and walking distance to anywhere you want to be in downtown Denver. Featuring two-room suites with a refreshed cutting-edge design, there’s something a little more fun to our all-suite hotel.

Approachable (Upscale Unexpected Service)

Our staff is made up of hospitality professionals who live to serve by weekday and live for adventure by weekend. We can serve you up a cooked to order breakfast or a full company event in our event space, this team knows how to make your time with us a true Colorado experience.

Down to Earth (Super Green Design)

One of the first LEED Certified hotels in Denver, this Embassy Suites still practices green initiatives daily. Down to the earthy design of the hotel, to the rich textures and the options to reduce your own carbon footprint, step inside for a breath of fresh air in this urban Embassy Suites.

Truly Colorado (Our Vibe)

Our new look feels like landing at Denver International Airport, touch down into a true Colorado experience. Our staff can recommend the best hiking and skiing trail, we pour fresh craft Colorado beer at our nightly manager’s reception and right outside your door step is Denver in any direction. Choose your own adventure at our Embassy Suites.

Come be a part of our unconventional, approachable, down to earth team! Submit your resume and application today!

Job Title:

Catering Sales and Event Specialist

Location Name:

Embassy Suites Denver Downtown

City:

Denver

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Catering Sales and Event Management: (50%)

  • Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.

  • Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.

  • Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.

  • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

  • Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner

  • Conduct walk-in tours.

  • Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.

  • Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

  • Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.

Administrative and General: (50%)

  • Prepare status and period end reports.

  • Answer sales office phones when sales staff not available. Respond to inquiries accurately, timely and in a professional manner

  • Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.

  • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

  • Attend scheduled meetings with Director of Catering and Director of Sales and Marketing

  • Supply reports as requested to Director of Catering

  • Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.

  • Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

  • Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

  • Display a neat, clean and business-like appearance at all times.

  • Assists the Sales department with monthly luncheons, client events. Etc.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing. Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Ability to drive to outside sales calls. Excellent hearing required for verbal interaction with guests and associates. Excellent vision required for viewing set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

Abilities

Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally. Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally. Mobility - ability to service clients on a moments notice, variable distances. Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum). Climbing - up to 55 steps, 3-5% of 10 hours. Driving - distance varies for sales calls (approximately 20%).

Education/Formal Training

More than two years of post -high school education

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Material/Equipment Used

Proficient use of business equipment, systems, and applications

Environment

Work inside 70% of 10 hour day; outside 30% of 10 hour day.

Position Type:

Full Time - Regular

State:

CO

Address 1:

1420 Stout St

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